Bus types indicate the type of bus it is. For example, the standard bus types are Volvo AC buses, AC buses, Non AC buses, Mercedes buses, Non Mercedes buses, Seater buses, Sleeper buses, etc. Depending on the green icons highlighted under the bus type, you would know if the bus is a Volvo or Non Volvo, AC or non AC and Seater or Sleeper. There could be multiple combinations possible like if both the AC and Sleeper icons are green then the bus is an AC Sleeper bus. If only the AC icon is green the bus is an AC seater bus. Some buses now offer both Seater and Sleeper options as well as both AC and non AC sections within the same bus.
Fares vary between AC and non AC seats/berths as well as sleeper or seater options. AC seats/berths are usually more expensive than non AC options. Sleeper berths are usually more expensive than seater options.
When choosing your seat or sleeper berth on the seat map, please give attention to the type of seat or sleeper berth you are booking, especially in buses which provide both the options.
Sometimes bus services are not available on some routes. This may be due to multiple reasons. It could be because of high demand on a particular route resulting in the availability running out, leaving no seats to book or because of temporary withdrawal of bus services by the bus operator, etc. We suggest that you leave your email address with us in such cases. We would take a note of your request and strive to make the bus services available as soon as possible.
Another possible reason can be if you have refined your search to be too narrow and the system is not able to find the exact match for your search query. In such a case, please keep a broad search range and try again.
To cancel the tickets offline, call the customer care numbers 09213025552 / 1-860-2-585858 between 9 AM to 9 PM, 7 days a week. Cancellation of tickets within 24 hours of the flights:
The User will have to contact the nearest airline office (of the concerned airline) to get his/her reservation cancelled. Goibibo is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline shall lie with the User.
b. Changes which involve change in boarding point may be done in certain cases. Same is subject to the discretion of the bus operator and is not guaranteed. For all such changes, please call the bus operator directly at the phone number given on your e-ticket.
Yes. A cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies based on bus operator as well as the time before departure that a ticket is cancelled. The cancellation policy applicable on your booking is printed on your e-ticket. Please refer to your e-ticket for the same.
b. There are certain exceptions to this policy. Some bus operators do not allow cancellations and hence no refund is possible in such cases. Some bus operators charge higher cancellation penalties while some allow cancellation up to 4 hours before departure. The exact cancellation charges and restrictions as applicable to your booking will be printed on your e-ticket. Please refer to the same.
Please note that any Amendment and Cancellation can be done only 24 hours prior to the flight with us. All cancellations done within 24 hours of flight time, will have to be coordinated by the traveller directly with the respective Airline.