Such cases, though rare, usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it's better to know a little of how net-banking payment works: Once a customer selects the bank and hits the "Pay" button, then Goibibo redirects the customer to the bank's website where he makes the payment. Once the payment is done the bank redirects the customer to Goibibo's website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the confirmation voucher is sent to the customer's email.
What goes wrong? Well, for a booking to be made, it is necessary that you are redirected back to our website from the bank website for it is important for us to know that the payment has been made. If during this stage something goes wrong (i.e., power failure, or a slow internet connection) and the connection breaks down, our system won't know that the payment has been made and your account debited. In such a scenario the booking won't be generated. However, you need not despair; do let us know via mail (email@example.com) or phone (0124-6777000) about the issue quoting the bank's name, the amount deducted, e-coupon used (if any), as well as the mode of transaction, and the full money will be refunded back to you, without any cancellation charges, within 3-4 business days.