guests recommend this hotel
Missing customer centricity
The infra is a bit old. They need to upgrade on that. Secondly, I believe the staff needs better grooming. Not every body likes being greeted by a staff with a mouthful of pan masala reeking from 3ft distance. Thirdly, having stayed at many hotels thus far, all of them have substantial courtesy to pack a light breakfast (all i expected was two slices of bread with glass of milk) in case of early checkout/fasting and I choose to give the breakfast buffet a miss. Here, I was blatantly denied without a courtesy and told that we can do nothing about your breakfast. Either you have the buffet or nothing at all. My persistence least made the staff say that we shall get back to you. And I waited for the entire duration of my stay for them to 'get back'. Which they never did. Whatever happened to courtesy and service expectations out of a what 3 star?? I seriously doubt its a 3 star rated service. I had thought making it a regular stay hotel being a repeat customer. Now I wont. They don't even recognise repeat customers! Hah! who does that in today's day and age where even a taxi booking bpo recognises their customers. Within this price you have much better hotels in Hyderabad to stay and even close to this one's location. Can safely skip this hotel.
The property is located in the center of the city and very easily accessible from the railway station. And there are no to ways about the service quality of this hotel. Its really a well managed hotel and the people working there are just cordial and very helpful. Its a great hotel and very suitable for staying both for corporate people and family.
Manager replied| in 10 days
We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services. We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at our hotel. - Baseraahotelhyd Hyderabad
This could be the worst hotel I stayed in my life time. Poorest service. Checked in the room, lights were not proper. Room was changed.In the new room, water tap was not functional, no hot water, dirty linen, no service at breakfast table. Pl stay away from this Hotel. I would like to give zero rating....
A nice stay!
My stay in this hotel went quite well in terms of service quality and staff the it was very well managed..the food tasted well and location wise its located well and easy to locate..coming on to the sanitation and cleanliness it was very well maintained..overall it was a good hotel stay.
really liked so much i want to stay few more days
Very pleasant stay I like to stay few more days and maintenance was simply superb I will recommend to all of my friends to stay in this hotel Really impressed excellnt stay very near to paradise circle i will surely vist once again in next month nice experince
Well we stayed in this hotel and our overall experience was amazing. The staff was very helpful and treated us very nicely.They provided us all the hospitality and it was a nice ambiance. Would like to visit it again and i recommend this hotel for everyone.
Excellent cuisine, aesthetic big rooms, large restrooms, refreshing stay. The staff is very helpful and on toes... Buffet dinner n breakfast is delicious... Heart of the city... Very close to Husain Sagar Lake... Fully relaxed... Recommended to all
A nice stay!
No problems faced at all during my stay in this hotel ..from the checking-in to checking-out it went very smooth ..no complaints at all.. everything was top class for me..total value of money stay here..one of my best stay experience.
stay was very good with that property. no issues at all i faced with that property, Food quality was good and staff was also good. it can be rate as 4.5 star property.
they are not taking care about the booking voucher. they giving the rooms as per their vacancy. if you book higher category room u will gey std room. ***
Okay for a short stay
Except for few room cleaning concern, nothing much to comment about. Had a 'OKAY' stay for the price what i paid. Can be consider for a short stay.
We stayed there for 4days same breakfast menu for the all 4days and mouse in the room spoiled our bag and new dress will not stay agin there
It was fine stay over there. Hotel is good. Everything was fine and went smooth from the time of checkin to check-out. Overall a good stay
worst hotel ever.
I booked here for 2 days. damn hotel no cleanliness, congusted rooms, wash rooms are like public toilets. pl don't stay here
Nice hotel at excellent location. Staff is warm and cooperative.Nice big rooms and decent breakfast spread.
Manager replied| in 3 days
Dear Mr.Shabir, Greetings of the day. Thanks for staying with us.we gave Deluxe room. Looking forward to see you in future - Ohris Baseraa
It is a good example of a nice well furnished hotel losing ground due to poor maintenance and service.
Baseraa my first choice in Hyderabad
The breakfast and buffet has an elaborate spread with lovely food, rooms are clean spacious and airy
Nice and Peaceful stay for a night. Friendly staff ...very centralized located. Carry a heritage tag
Gooooood value for money. problem is 12 noon check in and check out. It is not at all useful.
Bathroom was choked. Bathroom became pond while bathing Toilet flush was hard to press
Only good thing about this place is its centrally located. No free Wi-Fi as well.
A fine stay!
They treat ppl online bookers in a diff manner else everything was fine!
Not satisfied Old rooms Not value for money.......................
value for money////////////////////////////////////////////////////
Service and house keeping and in all perspective it's ok good
Very nice and peaceful stay. Food was good. Nice service.
Manager replied| in 7 days
Dear Mr.Krishnamurthy, Thanks for staying with us.Looking forward to see you again - Girish
Needs updration ..very old hotel...Rooms are stinking
It's superb experience to stay with basera..
Not value for Money
Not properly maintained.
Good place to stay