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Dusseldorf Airport (DUS)

DUS - Airport Dusseldorf
  • IATA DUS
  • Coordinates 51.28, 6.76
  • Time Zone UTC+5.30

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  • 3/5
    3/5
    etihad airways - EY23Travelled on Tu Jul yyyy
    Anna KalendarevaReviewed 1 week ago

    • Seats (3/5)

    • On Board Experience (4/5)

    • On time Arrival/Departure (4/5)

    • Baggage Handling (4/5)

  • 3/5
    3/5
    aeroflot russian airlines - SU2536Travelled on Fr Jan yyyy
    piyush chhajerReviewed 1 week ago

    • Seats (2/5)

    • On Board Experience (3/5)

    • On time Arrival/Departure (3/5)

    • Baggage Handling (3/5)

  • 1/5
    1/5
    alitalia - AZ7185Travelled on Tu May yyyy
    sanjay bajajReviewed 1 week ago

    • Seats (3/5)

    • On Board Experience (1/5)

    • On time Arrival/Departure (1/5)

    • Baggage Handling (1/5)

    This was a flight operated by their partner AirBerlin. The online checkin on the Alitalia website did not work. Inspite of doing a web checkin on the AirBerlin website, I was made to stand in queue to confirm if the web checkin was correct, by a manager who was on the boarding counter attendant's side. The AirBerlin servers were showing the flight no and boarding time correctly, but departure time as the next day, As a result the entire check in process was stalled for a huge group in front of me. Finally when I reached the counter, I was told as I had done a web check in I needn't have stood in the queue - this in spite of me asking earlier. We were informed the flight was delayed by 50 minutes. Then the boarding gate was changed from Level -1 to Level 0, 5 minutes before boarding time. Imagine all the passengers scrambling 1 Level up as boarding was announced for the aircraft. Then we were made to wait a good 45 minutes in queue as the flight had not connected with the exit tunnel and the passengers had not deboarded the plane. Finally when all had boarded the plane, the ATC made us wait for 40 minutes before allowing us to take off, as there was no departure slot available. On the flight nothing is offered to the passengers, not even water, inspire of delaying us nearly 3 hours. The troubles don't end here. Due to this excessive delay, the flight which was to take off at 20.40 now had left only at around 23.30. 90 minutes into the flight we are informed we are going to land in 10 minutes and the pilot begins descent. 5 minutes later we are informed the airport is closed as its passed 12pm and cannot land. We will now land at Cologne which is about an hour away from Dusseldorf. At Cologne airport, there is not a single AirBerlin staff member available to let us know what arrangements are being made to get us to Dusseldorf. Nobody is around at the airport and all have to make their own arrangements to get to Dusseldorf. At this late hour, no trains and buses are running, and the taxis are charging 1.5+ times the rate to take us there. Passengers are booked on connecting flights ahead and are completely clueless on how to resolve the situation. AirBerlin just dumped us in Cologne and left us to fend for ourselves. Each one of incurred an expense of over 90 € to get to Dusseldorf Such shabby service from AirBerlin. I don't think anyone should fly this airline at all.

  • 5/5
    5/5
    etihad airways - EY23Travelled on Fr Sep yyyy
    akshay kumarReviewed 1 week ago

    • Seats (5/5)

    • On Board Experience (5/5)

    • On time Arrival/Departure (5/5)

    • Baggage Handling (5/5)

  • 4/5
    4/5
    emirates airlines - EK57Travelled on Th Jan yyyy
    maitraiyee tiwariReviewed 1 week ago

    • Seats (4/5)

    • On Board Experience (4/5)

    • On time Arrival/Departure (4/5)

    • Baggage Handling (4/5)

  • 2/5
    2/5
    aeroflot russian airlines - SU2536Travelled on Sa Jan yyyy
    sidharth pantReviewed 1 week ago

    • Seats (3/5)

    • On Board Experience (3/5)

    • On time Arrival/Departure (1/5)

    • Baggage Handling (1/5)

    Delay and no perks to ease the pain. The airline doesnt have a fragile tag to put on the baggage. Cheap economy carriers are understood... but the apathy is not. No one even mailed me that the baggage is lost and will be delivered soon. No I am stuck at dusseldorf with the clothes I wear and everything else in the lost baggage... Even the lost and found lady was very rude. i have lost the baggage .. atleast show some courtesy with communication.

  • 3/5
    3/5
    aeroflot russian airlines - SU2152Travelled on Tu Mar yyyy
    amrita shrivastavaReviewed 1 week ago

    • Seats (3/5)

    • On Board Experience (3/5)

    • On time Arrival/Departure (4/5)

    • Baggage Handling (4/5)

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