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Florence Airport (FLR)

FLR - Airport Firenze / Peretola Airport
  • Coordinates 43.8, 11.2
  • Time Zone UTC+5.30

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  • 1/5
    alitalia - AZ1681Travelled on We Jan yyyy
    neha chaudharyReviewed 1 week ago

    • Seats (1/5)

    • On Board Experience (1/5)

    • On time Arrival/Departure (1/5)

    • Baggage Handling (1/5)

    Dear Sir/Madam, This is in regard of my recent flight booked from GoIbibo to Florence via Rome on 18th of January 2017. I booked my flight to have a pleasurable and hassle free experience with your good company. I had three lugagge bags which were allowed by Air India airlines from new delhi as per student visa allowance and weight was within limits of baggage allowance but while transiting through Rome the domestic airlines there charged me *** for excess number of bags saying that they only allow 2 bags . And i helplessly had to pay them this amount to clear my luggage. All i want to know is this the way the customer should be treated providing wrong information and feeds. This was the first time i had to see such incident and highly regret to make the booking with you if booking agent is at fault in this case. Its my humble request to inquire into this matter because i seriously want to know who is at fault and what was my mistake that i booked a expensive flight and had to go through all this. Attached is the baggage reciepts from air india and surcharge paid at rome . Kindly go through and keep me posted regarding everything. I would like to know the reimbursement of my money paid excess to the air ticket price. Appreciate your understanding!!! Awaiting your response Neha Chaudhary

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