Hotel Chakrah by Hermitage

We booked the female dormitory and this is what it looked like. 1. I booked this dormitory specially pertaining to it being a female dormitory for my safety in a place unknown, but the doors were such and the curtains did not even cover the entire window pane. As you climb the stairs, you can see the room is fully visible. Would you feel safe here? 2. The staff was so impolite and inhospitable that when we were conveying our concerns to them, they kept put his finger on his lips and told me, "please be quite and sit there, I'll talk to my owner."3. We told them to upgrade our rooms as their bell boy showed us all the rooms which evidently showed that the property was empty (which made us feel more unsafe), to which they said that is not possible. We will not update the rooms and we "ASSURE" you your safety. Well, is my safety assured if I'm not vigilant myself? I clearly told them it's a violation of my privacy and the owner, abruptly said, "you can complain to goibibo, it is me who has to approve the cancellation. You see what I'll do" and he did not approve my cancellation. 4. When I told him that you did not post any on Goibibo where the doors are such is mentioned or even the pictures are there, else I wouldn't have booked the property, to which he said, "aap batao apni property ke baare mein aisi information kaun dikhata hai. Saari properties sab kuchh nahi dikhati." This is highly unprofessional as I was travelling with my mother (55), aunts (65 & 58), sister (34), niece (11) and wanted to give them an experience of the dormitory. But I cannot trust the safety of my family with anyone based on their words when I can see and sense that I am unsafe.

I recently stayed at Hotel Chakrah by Hermitage for a couple of days and had a wonderful experience. The booking process was seamless, and the staff was extremely helpful and welcoming. Mr. Sunny, in particular, was exceptionally hospitable. He assisted us with our lodging arrangements, ensuring our room was well-prepared and all our needs were met. On the second day, we needed to switch rooms, and he efficiently managed the transition for us. Even after checkout, he went above and beyond by securely storing our bags while we went rafting. He also allowed us to use the washroom for changing into dry clothes long after we had checked out. I highly appreciate the outstanding service and Mr. Sunny’s commendable assistance. A well-deserved five-star rating for the hospitality and support provided!

I recently stayed at Hotel Chakrah by Hermitage for a couple of days and had a wonderful experience. The booking process was seamless, and the staff was extremely helpful and welcoming. Mr. Sunny, in particular, was exceptionally hospitable. He assisted us with our lodging arrangements, ensuring our room was well-prepared and all our needs were met. On the second day, we needed to switch rooms, and he efficiently managed the transition for us. Even after checkout, he went above and beyond by securely storing our bags while we went rafting. He also allowed us to use the washroom for changing into dry clothes long after we had checked out. I highly appreciate the outstanding service and Mr. Sunny’s commendable assistance. A well-deserved five-star rating for the hospitality and support provided!

It was a less than a satisfactory experience for my family. When we arrived much later post the checkin time(4pm), AC of one of the rooms wasn't working, cups and glasses were not replaced with fresh ones, the washroom latches were broken and the rooms had a bad stink. If you are travelling with old people please avoid this place, it does not have an inbuilt lift. Parking is also an issue as it's situated in a narrow lane with limited space. However, one good thing to highlight would be the helpful staff who tried to make the experience a little better for us. However, management should ensure rooms are properly kept as depicted in photos.