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Hotel

CHAS Sanderling Hotel

H D LAMA ROAD,Nr.Hotel Seven seventeen Darjeeling India 734101
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  • SUPER DELUXE
  • SUPER DELUXE ROOM
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2018, 24 May
atCHAS Sanderling Hotel
75%Guest recommend this hotel
Oyindrila SenguptaEvery thing is good except for location. It is too far from mall. Nd every time walking upto mall is very troublesome...Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    22Rooms
    • Conference Hall
    • wi fi
    • 24 Hour Check in-Icon
    • Extra Mattress (On Request)
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    Location

    3.4 / 573 Reviews
    75%Guests
    Recommend
    3.5Service Quality
    3.3Amenities
    3.7Food & Drinks
    3.1Location
    3.8Cleanliness
    3.5Value For Money
    Verified Guest 1 / 52018, 7 May

    Hotel is not worth staying basis you have charged us RS./- per night. It is a lodge which even don't have basic facilities. They were not able to provide food/ breakfast which was part of the tariff.

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    Verified Guest 5 / 52018, 19 Apr

    hotel is good ,overall good service but t v was not working it may me mechanical mistake

    Did you find this review helpful?Yes ()
    Chas Sanderling HotelManager replied in 16 days

    Thank you very much for giving your valuable time for dropping in your review regarding your stay in our property. The entire hotel team are very pleased to know that your stay was a good one, providing prompt and best service is what we always strive for. If your travels bring you back to "DARJEELING" we hope to have the chance to welcome you again !!!

    Verified Guest 4 / 52018, 1 Mar
    Did you find this review helpful?Yes ()
    Verified Guest 4 / 52017, 18 Nov
    Did you find this review helpful?Yes ()
    Verified Guest 1 / 52017, 27 Jul

    Pathetic and Filthy restrooms. There is no ventilation. There is cramped lobby.

    Did you find this review helpful?Yes ()Viewed 93 times
    Chas Sanderling HotelManager replied in 11 days

    Thank you for your review. Please pardon our saying so, but your comments are highly based and appears to be motivated. The language used reflects that these comments have been made deliberately for some unknown reasons. While we appreciate honest feedback of one’s stay pointing out our shortcomings in terms of service and facilities, as it helps us to improve our services. The property's location is mentioned clearly at the portal from which you had made the booking & reviewed. It's a daily practice for the hotel's operational team to maintain every corner of the hotel including room, rest rooms, lobby area, restaurants. As it's a luxury budget hotel the hotel have a small lobby with a sitting capacity of 20 to 25 persons with a 52 inches LED TV, Newspaper & Magazine Stand with complimentary welcome drink or tea services at the time of C/In but it can't be defined as a Cramped Lobby. Even you have mentioned no ventilation whereas ventilation are at rooms, washrooms, corridor, lobby as well it is in our dinning area which is located at the basement of hotel lobby but somehow you couldn't find the same. It's really unfortunate that the review platform is used intentionally to depreciate the image of a property & a company's brand name. Nevertheless, if there have been any genuine shortcomings in our services, we offer our sincere apologies.

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