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Hotel

Coco Lagoon by Great Mount Resort

meenkarai road,vazhaikombu nagoor. Pollachi India 642103
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2017, 15 Dec
atCoco Lagoon by Great Mount Resort
90%Guest recommend this hotel
Vivekananda Kvgood property... pathetic service.... we requested for a hair dryer and they took 2.5 hours to get one to our room. drinking water was not provided on..Read All Reviews
₹ 5000
    Sub Total1 room for 1 nightExcludes Taxes
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    14:00Check In
    12:00Check Out
    30Rooms
    • Ayurvedic Facilities
    • Village Visit ( Chargeable )
    • Cycling
    • hot / cold water
    • Karaoke
    • Photocopying
    • No alcohol is served
    • Dining Hall
    • Multi Lingual Staff
    • Laundry Service (At a charge)
    • Room Service
    • wi fi
    • Multi Cuisine Restaurant
    • Taxi Services
    • Suites
    • Local Tour / Travel Desk
    • 24 hours power back-up
    • Alcohol-free property
    • Yoga Hall / Classes
    • Front Desk
    • Express Check-In / Check-Out
    • Money Exchange Facility
    • Business services
    • Ironing Service
    • Swimming Pool
    • Mandatary gala dinner on new year and X'mas eve with surchage
    • Spa On Site - Chargeable
    • Packed Lunches
    • 24 hr security
    • Extra Bed (On Request)
    • Television
    • Security at All Hotel Entrances
    • Room Service (24 Hours)
    • Parking (Complimentary)
    • Special Diet Meals (upon request)
    • Lobby
    • Wake-up Call / Service
    • Fire Safety
    • Major Credit Cards Accepted
    • Non Smoking Rooms
    • Free Wifi
    • Payment by Credit Card accepted
    • Restaurant
    • Laundry Service (Payable)
    • 24 Hour Check in-Icon
    • CCTV
    • Table Tennis
    • Breakfast Buffet
    • Car Rental
    • Airport Transfer Available / Surcharge
    • Porter Services Available
    • Vegetarian Food / Jain Food Available
    • Daily Housekeeping
    • Amphitheatre
    • Daily housekeeping
    • 24 hour reception
    • Internet Access
    • Parking Facilities Available
    • Laundry Service Available
    • Free WiFi
    • Currency Exchange
    • Newspapers In Lobby
    • Coffee Shop / Cafe
    • Paid Transfers
    • Fire Place Available
    • Concierge
    • Pick up and Drop (Payable)
    • 24 hour security
    • Conference Facility
    • Bike on Rent
    • Reception
    • Massage Services
    • Public Restrooms
    • Free Internet Access
    • Doorman
    • Locker Facility
    • 24 Hour Front Desk
    • Power Backup
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    Location

    4.3 / 5142 Reviews
    90%Guests
    Recommend
    4.3Service Quality
    4.2Amenities
    4.1Food & Drinks
    4.4Location
    4.3Cleanliness
    4.1Value For Money
    Verified Guest 3 / 52017, 1 Dec

    good property... pathetic service.... we requested for a hair dryer and they took 2.5 hours to get one to our room. drinking water was not provided on check in, we informed the front desk but they did

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    Did you find this review helpful?Yes ()
    Coco Lagoon By Great Mount ResortManager replied in 6 days

    Dear Guest, It is much painful to see such a kind of treatment that you had experienced during the stay. All our rooms come with hair dryers and we were surprised to note that your room did not have one. We will certainly take this issue most seriously and try to bridge the gaps in the days to come. We humbly request you not to consider this experience as our bench mark. Hope you would consider coming back as our guest in the future too. Look forward.

    4 / 52017, 28 Nov

    lovely,calm place for families to stay,pool is very good and service is good,food also good but little costly

    Did you find this review helpful?Yes ()
    Coco Lagoon by Great Mount ResortManager replied in 21 hours

    Dear Guest, Thank you for taking out your valuable time to review us. Look forward to see you soon again

    Verified Guest 1 / 52017, 15 Nov

    Very bad service.. Staffs are not friendly .. wil Never refer this place to any one.. Poor response in front desk itself . When we checked in they never mentioned the check out time nor give wifi paas

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    Did you find this review helpful?Yes ()
    Coco Lagoon By Great Mount ResortManager replied in 3 days

    Dear Madam, We believe our operations team got in touch with you and understood the discrepancies. Our sincere apologies for the short falls. We will do the needful corrections. We sincerely request you not consider this as a benchmark and do try us when ever there is a next opportunity. Look forward.

    Verified Guest 3 / 52017, 6 Nov

    Good ambience and that's all they have. Food is pathetic and especially breakfast is worst. swimming pool needs better maintenance for this category of resort.

    Did you find this review helpful?Yes ()
    Coco Lagoon By Great Mount ResortManager replied in 6 days

    Dear Guest, We would be interested in knowing the reason on why you felt the breakfast is worst. Our team will get in touch with you to understand the same. We will certainly put in our best efforts to enhance the offerings to your expectations.

    Verified Guest 4 / 52017, 29 Oct
    Did you find this review helpful?Yes ()

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