Collection O THE CROWN HOTEL

I stayed here way back in 2017, at that time this was a decent hotel. But now in Jan 2024, this hotel has degraded horribly! ZERO cleanliness in the room, all broken fixtures in the bathroom, BED BUGS and other insects crawling all over, unclean stained bed sheets, very dim lights in the room, no TV channels (they didnt pay the TV subscription), the list is endless. Better to avoid this hotel unless u want to take back bed bugs with you along with yr luggage. (Happened to me, when I got back home, I noticed the bed bugs in my used clothes and immediately dumped all the clothes in a bucket of HOT BOILING WATER !! ). The guys at the front desk are useless!! I settled the food bill a few hours before I checked out and the reception guy to whom I gave cash to settle the food bill failed to enter the details in their system, so another reception guy who was at the front desk during checkout said that I didn't settle the final bill since it was not showing as settled in their computer. Only later when he called the other guy on the phone and confirmed payment did he allow me to go. Unless fellows don't do their job properly and then insult the customers ! I gave 1 star because location is convenient and they provided hot water in the bathroom whenever it's needed.

we have check-in around 8pm on 12th of october, hotel staff has given a room which was pathetic so they shifted to another room number 206 which is also in same condition when questioned the staff about the room condition they politely answered all the room are in same condition and they can’t help us1- room has stinky smell 2- tv was not working 3- bed sheets we’re having strains 4- towels were also having lipstick strains and old strains 5- no duvet they replaced it with bed sheet 6- pillows were stinking 7- ac was not effective 8- cockroach in room and bathroom 9- washroom was not cleaned, drain got filled with hair 10- bucket was already used by someone before check-in as shown in the picture it was half empty.

Wash romm is not clean water is not going and water not hygiene very bad worst experience and we can t go in to wash room also and we asked them to change the room but they are telling no room s are available to change they are telling to adjust Room service is not available not cleaned rooms 2 days once they will come to clean the room

when i reached the hotel the hotel was full and management said they have another hotel near by called grandeur which was horrible stay ac was not at all working and bathroom was very dirty shower was not at all working sorry i don't have any photos right now