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Cormfort Stay - Royal Palm - Goregaon (East)

Royal Palms Goregaon (East), Mumbai Mumbai India 400063
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2018, 21 Jun
atCormfort Stay - Royal Palm - Goregaon (East)
68%Guest recommend this hotel
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    11:00Check Out
    2Rooms
    • Parking Facilities Available
    • Laundry Service Available
    • Reception
    • Air-Conditioning - Central
    • 24 hour security
    • Dry Cleaning
    • Room Service (24 Hours)
    • Free Internet Access
    • Ticket Service
    • Wake-up Call / Service
    • Power Backup
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    Location

    3.3 / 522 Reviews
    68%Guests
    Recommend
    3.4Service Quality
    3.4Amenities
    2.4Food & Drinks
    2.9Location
    2.6Cleanliness
    3.4Value For Money
    Verified Guest 1 / 52017, 1 Dec

    We were given different service apartment. No provision for additional person, however booking was for 5 persons. We had to shift twice in three days stay. ....

    Did you find this review helpful?Yes ()
    Cormfort Stay Royal Palm Goregaon EastManager replied in 3 hours

    the guest booking was for royal palms, aarey road, and since the aarey road is closed, due to one of the bridge in that road getting collapsed during monsoon, and therefore the entire traffic gets diverted to the narrow back road, and sometimes take more than 2hrs to cross 04 kms patch, the same was informed to the guest on which he asked for an alternative, and on his request we had arranged a 2bhk property in lieu of just 2 studio apartments, though extra mattress was arranged the guest insisted on extra bed, and since due to traffic conditions it could not be done we arranged one extra room nr. their work place at NO EXTRA COST. However we do apologize that on one of the day we could not provide them with breakfast, and that is also because of mis communication, as the guest did not inform that they would be leaving early for work, and by the time the breakfast was ready they had left for their work, but we do regret the same. And again on their request we shifted them to the apartment just on the walkable distance to their work place as it was available by then. Inspite of all our efforts to give the guest the best possible comfort, they went back unhappy, which we sincerly regret, we request the guest to give us another opportunity to serve them and experience our hospitality

    Verified Guest 1 / 52017, 30 Oct
    Did you find this review helpful?Yes ()
    Verified Guest 4 / 52017, 27 Oct
    Did you find this review helpful?Yes ()
    Verified Guest 4 / 52017, 17 Jul
    Did you find this review helpful?Yes ()Viewed 99 times
    Verified Guest 5 / 52017, 13 Jul
    Did you find this review helpful?Yes ()Viewed 963 times

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