HOTEL CRN CANARY

1.Bed linen is not clean. There were stains on both the blankets in the twin room. Also, torn bed sheets were spread on the bed. 2. Checked in at 3PM on a rainy day. They said hot water will come in 1-2 hrs. No hot water was available till 11.45PM. Also, the person who came to examine said that since it had rained, the water was not hot and later kept convincing us that the water was hot even when it clearly was not the case. Despite the water not even being luke warm, when he inspected, he kept forcing us to believe that the water was hot and asked us to very rudely check it for ourselves making us feel as though we had never known in our entire lives what hot water was like. And, because he insisted, we checked and unsurprisingly, the water was not even luke warm. Eventually, after we pursued the matter they finally supplied us just two buckets of water from their kitchen at 11.50 PM for taking shower. 3. Complimentary drinking water was not provided. I had to request for it. 4. When complimentary tea and coffee sachets were not provided, we had to again request for it separately. The one who was attending behaved as if he was carrying the whole world's burden on his shoulders. 5.. One of the rooms allotted to us had a foul smell which didn't go despite spraying the air freshener 6. Tata sky box was provided after raising the issue of no access to channels. Account was not charged. When we complained, they brought the set top box from another room and fixed. 7. Very few parking slots were available. We were asked to park our car outside until the customers who had come to eat at their hotel (hotel Amulya) had eaten and left.

The hotel management and owner are high headed guys. On requesting to allow a business visitor just for 30 minutes, they started shouting and demanding Rs.1000 extra. When we asked them to show rule these people showed us extra bedding rule, which is appalling as person was only visiting for 30 minutes that too in afternoon. On further enquiring about the room the higher management and owner started shouting and threatened to cancel rooms. I would have given one star but second star is because of their staff. Other then management and specially a guy at reception every other staff member was polite, helpful and I hotel was also clean I will say. They hotel can be better if higher management and owner learn some manners and actually start treating customers as guests. No visitors allowed even for a small period in day time. Also no rules where shown in this regard.

I had a nice stay overall. The rooms were clean and stocked with all basic amenities including laundry bag, iron, water heater, water bottles, toiletries and coffee/tea sachets. The staff was very cooperative as well.

i am not happy with their service housekeeping department need more training .they don't know how to give a service to the occupied room hospitality is very far away from the canary hotel by spree .