deluxe paradise hotelnear madar gate , gee mandi, opp, shri talkies mall Ajmer India 305001View on Map
- Extra Bed (On Request)
- Parking (Complimentary)
- Extra Mattress (On Request)
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very bad service and as very bad quality of furniture and bad sheets are not washed properly.
ok fantastic room and hotel staff
Dear Anees, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through our museum galleries. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
nice hotal with cooperative staff
SEPTEMBER 3, 2014 BACK TO BLOG How to Respond to Negative Hotel Reviews ￼ By: Carolyn Murphy | Marketing Specialist Filed under: Best Practices, online reputation management In 2012, **** and PhoCusWrightreported a series of statistics that emphasize the importance of responding to online reviews. Most notably, the survey of 2,800 respondents showed that: 84% of users agree that an appropriate management response to a bad review “improves my impression of the hotel.” 64% of users agree that an aggressive/defensive management response to a bad review “makes me less likely to book that hotel.” The message is clear that not only do hoteliers need to respond to negative reviews, but doing so in the right way is crucial. Having a bad review on **** hurts your reputation. A proper response to a bad review can do two things for you. It can minimize the damage to your reputation by making prospective guests think more highly of you, and it can repair your relationship with unhappy reviewers. How to Respond to Negative Hotel Reviews In general, you want to show prospectives that your hotel reads, internalizes, and responds to reviews. You should personalize your responses to the guest review and show your brand voice. You should also research the issue before you respond so that you are aware of as many details of the guest’s stay as possible. Did the guest complain before checkout? Is there a record of his or her communications with your staff? 1. Thank the guest by name Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback. Take a minute and remember that all feedback is valuable. And, if you handle the situation gracefully, it can mitigate the effects of the bad review in the eyes of your prospective guests. 2. Apologize for the guest’s poor experience Remember, an apology is not an admission of guilt or wrongdoing. For whatever reason, this guest’s expectations were not met, which is disappointing for anybody. You should express sympathy that his or her experience fell short of expectation. 3. Highlight any changes you have made or intend to make This is a good opportunity to take the conversation offline to avoid further public conflict. If the situation warrants, “changes you have made or intend to make” can be as simple as inviting the guest to contact you, so you can make it right. Don’t promise any form of compensation online to avoid setting a precedent. 4. Evaluate the need for follow up procedures. If you have the guest’s contact information it’s a good idea to send them a personal email to express your apologies and offer compensation if appropriate. Additionally, you should ask the following questions about the review: Did this guest experience a systemic problem that each customer could face? Is there an easy fix to the problem? Is the problem unfounded or not likely to be repeated? Or is the problem linked to something you cannot easily change, like infrastructure or design? Real World Example Here’s an example of a situation where the problem is linked to something that cannot easily be changed. Dear Lala, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!
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