HOTEL DONA CASTLEkottamukku junction, kottamukku ,lakshminada, kollam Kollam India 691013View on Map
- ceiling fan
Thank you sir.. come again...
Thank you sir..Come Again.
this is the worst hotel which I ever booked...
According to our Company policy we can't allow more than the pax mentioned in the booking. that is, maximum 3 persons in one room.
No one at the reception or no service boy. Not even hotel bother to keep water also inside room. Even when we want to ask for water nobody is there to respond. Although romoms is okay but no service i+ More
Sir, We are sorry for that. At that time we are are facing such a situation that short of staffs in our Hotel then the problem is solved now. We guarentee you that next time we will give you better service. Sorry for the inconvenience. Thank you..
Actually the guest booked for 2 aduts but he came with a group of 5. We can't allow to enter more than the pax mentioned. Later our Manager given permission to enter 5 members in one room but only for 1 hour time. Thus the complaint was resolved.
Question & Answers
Be specific, Example"Pet friendly hotels in New Delhi under 1500/night ?" is better than "Need good hotel"
Getting Hotel Policy...