Hotel Eagle Grand

BOOKING DISASTER! I recently had a highly disappointing experience with this hotel, and I feel compelled to share my frustration. Despite pre-booking a room for my family, upon arrival, we were abruptly shifted to a cheaper room at a completely different hotel within their group. This unexpected change not only inconvenienced us but also left us feeling deceived and upset. The downgraded room provided had only two beds, while we are a family of three. Despite multiple requests, it was only after considerable persistence that we wer provided with a makeshift bed on the floor, complete with a mattress for our third family member. Yeah, we had to sleep on the floor! The lack of communication and transparency from the hotel staff regarding this sudden alteration was disheartening. It is unacceptable to make a reservation and then be relocated without any prior notice, especially when it involves downgrading to a different hotel category. This experience has significantly impacted my perception of this hotel, and I am left questioning the reliability of their reservation system and the level of customer service they provide. I hope that others considering this establishment are spared from such a disappointing ordeal.

It is a newly built property. Very neat and clean. They have given us a roadside room with big glass, and the outside view was awesome. As the property is new, the staff is not that professional. There is a delay and mess in room service although they all are very polite. Kitche is also new so you may experience limited dishes availability. The location is very good. The main city (Charminar)is hardly 12 Kms from the hotel. Parking space is limited and it's opening parking. If planning to visit Shrishailam Jyotirling, this is an ideal place to stay as you can start your road journey directly from this place. Overall experience is good.

Hotel is superb but there is one bad policy they are not allow to meet guest which is stay in hotel actually my family's was stay their hotel and i go to meet them but reception executive say me you cant go inside the hotel if you want to go inside the hotel you have to pay amount and say that this is our hotel policy ,who made this type of policy and its policy is acceptable very disappointed policy hotel management comity please look into this matter ???????????/

Worse hotel stay I have ever stayed. Receptionist was so rude. The room was very untidy , not providing enough basic things in the room. If we complaining regarding anything they would tell us to contact and talk to them they are not responsible. I would not suggest this hotel room for anyone especially for couples. The rude behaviour of receptionist.