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Hotel

Elphinstone Residency

Elphinstone Road, Fort Kochi, Kochi, Kerala Cochin India 682001
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2018, 19 Aug
atElphinstone Residency
64%Guest recommend this hotel
Abhishek ReddyStayed at cottage room no 8. Room did not have ample lighting on one side of the room. Toilet was small and not very clean. water came at snails pace ..Read All Reviews
₹ 999
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    11:00Check Out
    7Rooms
    • wi fi
    • Parking (Complimentary)
    • 24 hour security
    • Reception
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    2.8 / 517 Reviews
    64%Guests
    Recommend
    2.6Service Quality
    2.5Amenities
    2.6Food & Drinks
    3.7Location
    3.2Cleanliness
    3.1Value For Money
    Verified Guest 1 / 52017, 7 Nov
    Did you find this review helpful?Yes ()
    Verified Guest 3 / 52017, 8 Mar
    Did you find this review helpful?Yes ()Viewed 99 times
    Verified Guest 1 / 52016, 20 Aug

    I had horrible experiences after chhicheck-in to this hotel. Summarising all below: 1. Self service to carry luggages into the room as there is no house keeping 2. The deluxe room which was given was

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    Did you find this review helpful?Yes ()Viewed 980 times
    Elphinstone ResidencyManager replied in 2 days

    Dear Guest, At the outset we apologize for this mistake which happen from our end during your valuable stay. We are sorry for the serious wrongdoing that occurred. As I apologize over phone as well to you and updated that we have taken strict action against it. Our New Manager Mrs. Neetu Fernandez is personally meeting with each and every guest to make sure a comfy stay for all the guest. We are also regret for the breakfast which we could not serve you during your stay. We have repaired our Ac and recheck the maintenance in each room to assure quality service. For the worst behavior of manager we have extrude him for this intolerant fault. As we have committed you over phone we will be providing best services to our guest with appreciation for your concern toward our upcoming guest. We also request you to stay/visit us once again so that your bitter experience memories will be swab and we could offer you sweet memories along with contented stay. Warm Regards & Best Wishes Neetu Fernandez ** for Elphinstone Residency Fort Kochi

    Verified Guest 1 / 52016, 11 Aug

    poor service . unclean sheets. no water when checked in. no breakfast complimentary.

    Did you find this review helpful?Yes ()Viewed 93 times
    Elphinstone ResidencyManager replied in 12 days

    Dear Guest, Greetings of the Day!!! We are sorry for delay in reply, We have noticed all this error which was happening from our management team. We took strict action against it and appointed our New Accommodation Manager who will personally take care of each and every guest comforts. We are serving Indian/Continental breakfast for our guest, during your stay we regret we could not serve you breakfast. We assure you our best services in future and request you to visit us once again in future so that your bitter experience could be swab and sweet memories could be extended. Warm Wishes and Best Regards For Elphinstone Residency

    Verified Guest 1 / 52016, 7 Aug

    We selected the hotel after checking the fantastic reviews. We reached there around evening just to find a place with no one.after some looking around a guy emerged from no where and gave us the keys.

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    Did you find this review helpful?Yes ()Viewed 993 times
    Elphinstone ResidencyManager replied in 16 days

    Dear Guest, Greetings of the day and we apologize for delay in reply. We have noticed these errors in our property and found our serious fault, We took strict actions against it and appointed our New Accommodation Manager who will personally meet and greet to each and every guest to make sure the stay is comfortable. We found the error of breakfast as well and now we are serving Indian/Continental breakfast to all our guest and we regret we could not serve you during your stay. We could not turn your worst stay in to comfortable one but we assure our best services during your next visit. We are looking forward for an opportunity to serve you best in near future to swab bitter experience along with new sweet memories. Warm Regards & Best Wishes Your Sincerely,

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