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Hotel

Fatima Guest House

opposite nazri resort, next to casa portuguesa, baga road, calangute (100 m away from tito lane) Goa India 403516
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2017, 24 Oct
atFatima Guest House
83%Guest recommend this hotel
Pradeep Vermathey didn't give us the same room that we had booked and told me there are too much crowd so they gave that room to another and told me that if you wa..Read All Reviews
₹ 2500
    Sub Total1 room for 1 nightExcludes Taxes
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    11:00Check In
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    8Rooms
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      4.0 / 5119 Reviews
      83%Guests
      Recommend
      3.8Service Quality
      3.8Amenities
      3.8Food & Drinks
      4.3Location
      4.2Cleanliness
      4.1Value For Money
      Verified Guest 1 / 52017, 23 Oct

      they didn't give us the same room that we had booked and told me there are too much crowd so they gave that room to another and told me that if you want you can cancelled it.. I had reached there and

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      Did you find this review helpful?Yes ()
      Fatima Guest HouseManager replied in 3 hours

      hi, let me justify something about this stay, Praadeep had booked a apartmeny which we have discontinued using ever since we faced major problem with regards to service , duirng check in we offered to refund in case guest wasnt happy, so he stayed in we had provided an ac room with all amaeneites. so during his stay we noticed he has washed a fee cloths n kept it out to dry to which destroyed the modesty of the place and we recied complains with regards to the same so i suggested the cloths be shiftef onto the drying lines where the guest refused and was rude and complained saying he was not happy. even after persistanct explanation he refused , his wife was arguing and also caused a commotion with aunty since they were creating a nuisance . i never asked asked the guest to check out he complained about a petty issue so offered him a full refund. the guest later appologised and continued their stay with us. we even changed their room as a good gesture. some people dont appreciate efforts made..

      Verified Guest 1 / 52017, 14 Oct

      there is no power back up, hot water facility was not available. money was already paid but the owner questions again at the time leaving.

      Did you find this review helpful?Yes ()
      Fatima Guest House Manager replied in 4 hours

      hi. power back up for power cuts which last not more then 5 minutes is understanding, power is always restored in a few minutes so we dont feel the need for power back up at d guest house. we have a solar plus gyser system for hot water supply inorder to cater for 24/7 hot water supply in all rooms, its in perfecr wokring condition. sorry of we clarified with regards ti your payments cause goibibo had introduced payathotel so to clarify n cross chekc weather payment was done or not was mandatory. we do our best to keep you happy going out of the way aloy of times. giving us a bad review u try n de morlaise us.thank you anyways

      Verified Guest 4 / 52017, 8 Oct

      neat and clean rooms. location is good. overall good for small family. only one issue..tv was not working.

      Did you find this review helpful?Yes ()
      Fatima Guest HouseManager replied in 6 days

      hey sorry we did have slight issue with some of the sets but all have been fixed come visit us again

      Verified Guest 4 / 52017, 28 Aug

      It's good, clean with AC, Silent and Lush Green. They also serve breakfast at extra charge. Please discuss extra charges for extra bed or over time stay. It's perfect and decent for Family stay

      Did you find this review helpful?Yes ()Viewed 893 times
      Fatima Guest HouseManager replied in 5 days

      hi thank you for staying with us, extra bed charges were discussed with you upon arrival.. hope to see u again

      Verified Guest 4 / 52017, 21 Aug
      Did you find this review helpful?Yes ()Viewed 996 times

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