Hotel

Hotel Imperial 9

kotwali bazar dharamshala, distt. kangra, dharamshala (h.p) Dharamshala India 146001
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2017, 19 Aug
atHotel Imperial 9
37%Guest recommend this hotel
Chetan Mutha3rd class hotel not worth at all just cheating with customer no any kind of service..Read All Reviews
₹ 950
Rooms:
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Sub Total1 room for 1 nightExcludes Taxes
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4Rooms

    Location

    2.5 / 535 Reviews
    37%Guests
    Recommend
    2.6Service Quality
    2.6Amenities
    2.7Food & Drinks
    2.7Location
    2.4Cleanliness
    2.6Value For Money
    Verified Guest 1 / 52017, 12 Jul

    3rd class hotel not worth at all just cheating with customer no any kind of service

    Did you find this review helpful?Yes ()Viewed 99 times
    Hotel Imperial 9Manager replied in 8 days

    DEAR SIR, GREETINGS FROM IMPERIAL9!! WE APOLOGISE FOR INCONVENIENCE CAUSED TO YOU DUE TO BAD WEATHER AS YOU TOOK LONG TIME TO REACH HOTEL. REGARDING SERVICES THEY WERE PROVIDED TO YOU QUICKLY . HAD YOU COMPLAINED AT THE FRONT DESK WE WOULD HAVE DEFINITELY SORTED OUT YOUR PROBLEM. WE APOLOGISE ONCE AGAIN AS WE WISH TO SERVE YOU IN NEAR FUTURE WITH BEST OF OUR SERVICES.

    Verified Guest 1 / 52017, 30 Jun

    Dear Sir, I just complained that location is not good, I never ask that your location is different which is mentioned .... I agreed that I ask you for more days stay, but I ask you when I just reach

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    Did you find this review helpful?Yes ()Viewed 90 times
    Hotel Imperial 9Manager replied in a day

    DEAR SIR, GREETINGS FROM IMPERIAL9!! THANK YOU FOR CHOOSING IMPERIAL9 AS YOUR PREFFERED DESTINATION. SIR LOCATION IS EXACTLY THE SAME AS SHOWN IN WEBSITE AS WELL AS GOIBIBO.... IMPERIAL9 IS BOUTIQUE HOTEL LOCATED IN MAIN SQUARE , IN FACT YOU WANTED TO STAY FOR NEXT NIGHT ALSO AS YOU WERE VERY SATISFIED WITH SERVICES ,LOCATION, BUT ROOMS WERE NOT AVAILABLE. HAD YOU COMPALINED ABOUT THE SERVICES ON FRONT DESK WE WOULD HAVE DEFINATELY RESLOVED YOUR ISSUES BUT THERE WAS NO COMPLAINT. WE STILL APOLOGISE FOR INCONVENIENCE CAUSED TO YOU DUE TO WHATSOEVER REASON MAY BE & ASSURE YOU NEXT TIME WITH BEST OF SERVICES

    1 / 52017, 27 Jun

    no water / No cleaning /bad location

    Did you find this review helpful?Yes ()Viewed 95 times
    Hotel Imperial 9Manager replied in 2 days

    DEAR SIR, THANK YOU FOR CHOOSING IMPERIAL9 AS YOUR PREFERRED DESTINATION... SIR REGARDING LOCATION IT IS EXACTLY THE SAME AS SHOWN....... REGARDING CLEANING STANDARD CLEANING PROCESS IS FOLLOWED ....... THERE WAS PROBLEM OF WATER FOR FEW MINUTES ONLY AS THERE WAS SOME PLUMBING WORK GOING ON UT JUST FOR FEW MINUTES ONLY. WE APOLOGIZE TO YOU FOR INCONVENIENCE CAUSED DUE TO WHATSOEVER REASON & ASSURE YOU NEXT TIME WITH BEST OF SERVICES.

    Verified Guest 1 / 52017, 27 Jun

    useless, No water , full of dirt room not worth to pay /...

    Did you find this review helpful?Yes ()Viewed 95 times
    Hotel Imperial 9Manager replied in 2 days

    DEAR SIR, THANK YOU FOR CHOOSING IMPERIAL9 AS YOUR PREFERRED DESTINATION... SIR REGARDING LOCATION IT IS EXACTLY THE SAME AS SHOWN..... REGARDING CLEANING STANDARD CLEANING PROCESS IS FOLLOWED ....... THERE WAS PROBLEM OF WATER FOR FEW MINUTES ONLY AS THERE WAS SOME PLUMBING WORK GOING ON UT JUST FOR FEW MINUTES ONLY. WE APOLOGIZE TO YOU FOR INCONVENIENCE CAUSED DUE TO WHATSOEVER REASON & ASSURE YOU NEXT TIME WITH BEST OF SERVICES.

    Verified Guest 4 / 52017, 26 Jun
    Did you find this review helpful?Yes ()Viewed 96 times

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