lilies@munnarmaryland road, anachal, munnar Munnar India 685565View on Map
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The view is fantastic. The Staff was very helpful and pleasant. We had BBQ one night and another day dined in, was nice. The outdoor place is really nice to relax. Also the Cottage rooms are spaci+ More
Hi, Thanks for the review. Glad that you liked our place and the stay. Guest feedback is important for us to help improve our offerings. Thanks, have a great day
Very poor road (off road) that I have not experienced in my life time
Need to add Street & Footpath Lighting. improve the Reception. looks as if a khandar. rooms OK.
earlier problem of no approach road, no street Lighting is gone. Now through out the night there was no power supply. although no power supply was there, they didn't even turn on the Generator. aft+ More
Hi Rajesh, Thanks for your comments. Let me try to explain this as discussed over phone Approach Road- We send SMS to all our guest, a day prior, regarding the route. Some guest do not follow this but follows GPS or maps which will re route them through jungle roads. I think you might have had this issue. What we can do is to call the guest and alert them again if it helps. Street Light- Most part of Kerala do not have street lights. Within our resort, we have a flood light to help with the pedertrian Power Failure- This is common in Munnar hence we use generator Thanks for the feedbacks, which will help us to look into better guest satisfaction.
nice location but only poor food quality
Dear Ketan, Thanks for your kind words. Glad that you were happy with the stay and liked the place. For food we have a long inhouse menu and we have multiple suppliers. We also have a kitchen for those who enjoy cooking themselves. Anyway I have noted your comments and will see what improvement is required. Thanks
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