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Hotel

lilies@munnar

maryland road, anachal, munnar Munnar India 685565
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2017, 24 Oct
atlilies@munnar
60%Guest recommend this hotel
Sjac KanThe view is fantastic. The Staff was very helpful and pleasant. We had BBQ one night and another day dined in, was nice. The outdoor place is reall..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    14Rooms
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      Location

      2.9 / 55 Reviews
      60%Guests
      Recommend
      3.2Service Quality
      3.0Amenities
      4.3Food & Drinks
      2.6Location
      4.3Cleanliness
      2.8Value For Money
      Verified Guest 5 / 52017, 5 Sep

      The view is fantastic. The Staff was very helpful and pleasant. We had BBQ one night and another day dined in, was nice. The outdoor place is really nice to relax. Also the Cottage rooms are spaci

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      Did you find this review helpful?Yes ()Viewed 92 times
      Lilies MunnarManager replied in 4 days

      Hi, Thanks for the review. Glad that you liked our place and the stay. Guest feedback is important for us to help improve our offerings. Thanks, have a great day

      Verified Guest 3 / 52017, 27 May

      Very poor road (off road) that I have not experienced in my life time

      Did you find this review helpful?Yes ()Viewed 974 times
      Verified Guest 1 / 52017, 21 May

      Need to add Street & Footpath Lighting. improve the Reception. looks as if a khandar. rooms OK.

      Did you find this review helpful?Yes ()Viewed 981 times
      1 / 52017, 13 May

      earlier problem of no approach road, no street Lighting is gone. Now through out the night there was no power supply. although no power supply was there, they didn't even turn on the Generator. aft

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      Did you find this review helpful?Yes ()Viewed 992 times
      lilies@munnarManager replied in 8 hours

      Hi Rajesh, Thanks for your comments. Let me try to explain this as discussed over phone Approach Road- We send SMS to all our guest, a day prior, regarding the route. Some guest do not follow this but follows GPS or maps which will re route them through jungle roads. I think you might have had this issue. What we can do is to call the guest and alert them again if it helps. Street Light- Most part of Kerala do not have street lights. Within our resort, we have a flood light to help with the pedertrian Power Failure- This is common in Munnar hence we use generator Thanks for the feedbacks, which will help us to look into better guest satisfaction.

      Verified Guest 3 / 52017, 26 Feb

      nice location but only poor food quality

      Did you find this review helpful?Yes ()Viewed 995 times
      Lilies MunnarManager replied in 5 days

      Dear Ketan, Thanks for your kind words. Glad that you were happy with the stay and liked the place. For food we have a long inhouse menu and we have multiple suppliers. We also have a kitchen for those who enjoy cooking themselves. Anyway I have noted your comments and will see what improvement is required. Thanks

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