Maya Residency

I stayed for One day. I booked this hotel because Rooms are Very big and beautiful. But the hotel management is unaware of a term called 'customer service'. The so called MD of the property is always sitting in reception and showing bad attitude to the customers. I was asked to come down for getting the WiFi password. That too only the MD will enter in our phone. Where on earth will such things happen in a hotel? And finally, i was informed that the wifi wont work in my room because it was a corner room. What???? No complementary breakfast given. When asked about it, they behaving like only poor people will expect complementary breakfast. No proper car parking available. They asked me to park car in a restaurant's parking area. The next morning they called and asked me to take car out and park outside on road or the security will lock the gate and i can't take car out if he is gone. What are the thinking? I called the reception and the MD spoke. I told this this is not the level of customer service , he cuts the call. :-O Asked for iron box, they said iron box is faulty. No car parking, Faulty iron box, No WiFi, No complementary breakfast. Summary : Everything about this hotel is bad except for the rooms.

Behaviour of one of the receptionist was bad. He thinks that he was very smart. Inspite of me showing the sms of online booking and even sharing the email, he was hiding the name column in the print out and asking me to say my name. I felt very bad by this attitude. I cant understand then why they have to take the copy of the id proof. Other thing, I couldnt able to understand why they have to purchase the coffee from outside when they have very good restaurant- Sangeethas in the same campus. The coffee which they served us was very bad and we returned it back by not drinking it and they charged Rs.75 for that nasty coffee. For this price we could have afford it in Sangeethas itself. Some owners loose business by this kind of person working for them. Otherwise the hotel was a good place to stay.

My experience is very worst. They switched off of the lift since my driver went to the room to drop the luggages considering he is an additional person and they did not even ask us. they are not proving bills for any additional services and accepting only cash. I booked a room for two adults + 1 kid but they were literally fighting saying the booking is for only one. They are considering my two year old son as extra person and demanding for extra money. When I asked for thier (front office person) name they denied to provide the details. They behave rough and tough with customers...... Generally not advised to use this hotel when you plan to stay with family...

staffs are so annoying and force us to leave before checkout time. started calling 1hr before checkout time. Asked us to leave the key behind when we left hotel on the evenings. drilling sound in the nights are so annoying. overall not the worth to stay.