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Hotel

PALM VALLEY RESORTS

d.no:31/2,athur village post, gonikoppal,virajpet taluk, south kodagu, karnataka Coorg India 571213
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2018, 19 Feb
atPALM VALLEY RESORTS
50%Guest recommend this hotel
Ganesh KumarBelow are the concerns which was faced from our side when we stayed at the hotel. 1. False information about Swimming Pool:- ..  we did have a kid ac..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
    Lowest Price Guarantee
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    14:00Check In
    12:00Check Out
    22Rooms
    • Breakfast Service
    • Audio - Visual Equipment
    • Special Diet Meals (upon request)
    • Outdoor Parking - Secured
    • Drivers Rest Room
    • Extra Mattress (On Request)
    • Dining area
    • Laundry Service (At a charge)
    • Multi Cuisine Restaurant
    • Charging points
    • Dining Hall
    • Function Room
    • Open Air Restaurant / Dining
    • Towels/Linens (surcharge)
    • hot / cold water
    • Kitchen available (home cook food on request)
    • Front Desk
    • Welcome Drinks
    • Ironing Service
    • Intercom
    • Newspapers In Lobby
    • Safe
    • Mandatary gala dinner on new year and X'mas eve with surchage
    • 24 hour security
    • Catering
    • 24 hr security
    • Extra Bed (On Request)
    • Television
    • Stamps and Mailing Facility
    • Either Early Check in /Late Check-out (Subject to Availability) up to 4 hours
    • Room Service (24 Hours)
    • Conference Hall
    • Parking (Complimentary)
    • Meeting Rooms
    • Board Room
    • Room Service
    • wi fi (only in common area)
    • Free Wifi
    • Restaurant
    • Doctor on Call
    • CCTV
    • Telephone/fax machine
    • Early check-in
    • Set menu dinner
    • Food Facility
    • Trekking
    • Vegetarian Food / Jain Food Available
    • Daily Housekeeping
    • 24 hour reception
    • Recreation Zone
    • Parking Facilities Available
    • Free WiFi
    • Internet Access
    • Badminttion Court
    • Snack Bar
    • Veranda
    • sightseeing (Payable)
    • Conference Facility
    • Reception
    • Public Restrooms
    • Free Internet Access
    • Free WiFi Internet(Lobby)
    • Laundry Service Available
    • Umbrellas
    • Power Backup
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    Location

    2.1 / 52 Reviews
    50%Guests
    Recommend
    3.1Service Quality
    2.1Amenities
    2.6Food & Drinks
    3.1Location
    3.1Cleanliness
    2.6Value For Money
    Verified Guest 1 / 52017, 25 Dec

    Below are the concerns which was faced from our side when we stayed at the hotel. 1. False information about Swimming Pool:- ..  we did have a kid accompanied with us, we were really looking out for

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    Did you find this review helpful?Yes ()
    Palm Valley ResortsManager replied in 6 hours

    Dear Sir, Thank you for choosing our resort. We are very very sorry you did not have a good experience while you stayed with us. We take all precaution to ensure that the information is providing to guests are true information at all times. We will make sure that the action has taken with high priority. I must highlight few things which you should not have done while staying at the property and I understand that your review is a mere reflection of the incidents that happened at the resort. We stated that we do have room service. On Christmas time for guests entertainment we arranged candle light buffet dinner for all the guests and we have arranged spread buffet. We have provided you starter, coffee, tea, bottle water to your room. First day you have buffet lunch and buffet dinner, you never complained about the food and infact whatever you requested, we provided to you (arranged the table in front of your room, provided extra glasses and plates as per your requirements). Second day you brought the food from out side and after having the food dumped all the dirty things infront of the rooms. At the check out time we found bed sheets, towels, blankets used like foot mat and dumped on the floor. How can you even think of doing such thing in such an ambience. All our staff were very attentive to you at all times. It is surely disappointing to read what you have written by carefully omitting the facts. Request you to travel more responsibly and respect same. Thank you,

    Verified Guest 2 / 52017, 3 Jun

    The place is good for location. cleanliness is good. However there is frequent drop of net and phone connection. electricity supply is a problem but have generator.

    Did you find this review helpful?Yes ()Viewed 95 times
    Palm Valley ResortsManager replied in 3 months

    Dear Sir/ Madam, Thank you for your valuable comments. We will look forward to see you again. Thank you

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