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Hotel

Pride Surya Mountain Resort

h.h. dalai lama temple road, mcleod ganj Mcleodganj India 176219
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2018, 22 Jan
atPride Surya Mountain Resort
72%Guest recommend this hotel
Raghav MahajanIn hotel rates is so high service and quealty is not good room tarif is to high..Read All Reviews
₹ 2400
    Sub Total1 room for 1 nightExcludes Taxes
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    39Rooms
    • wi fi
    • Outdoor Activities
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    4.0 / 555 Reviews
    72%Guests
    Recommend
    3.9Service Quality
    3.9Amenities
    4.1Food & Drinks
    4.4Location
    4.0Cleanliness
    4.1Value For Money
    Verified Guest 1 / 52018, 11 Jan

    In hotel rates is so high service and quealty is not good room tarif is to high

    Did you find this review helpful?Yes ()
    Pride Surya Mountain ResortManager replied in 10 minutes

    Dear Mr. Raghav, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your feedback, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for inconvenience caused. Please know that I will personally be handling your case, and it is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

    Verified Guest 3 / 52018, 8 Jan

    It was a good hotel , location was perfect, food was ok, but not priceworthy , but hotel policy was not clearly written, so that we have been over charged at the time of check out, for this i will giv

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    Did you find this review helpful?Yes ()
    Pride Surya Mountain ResortManager replied in 32 minutes

    Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your feedback, and would like to address your concerns as quickly as possible. I sincerely apologize for inconvenience caused. Please know that I will personally be handling your case, and it is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

    Verified Guest 4 / 52017, 27 Dec

    good hotel in mcleodganj.. service is good ...rooms are fine with valley view.... toiletries are of good quality...teamaker in every room is also a plus feature..one ajay thapa room attendant deserves

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    Did you find this review helpful?Yes ()
    Pride Surya Mountain ResortManager replied in 6 minutes

    Dear Mr. Singh, Thank you for taking the time to share your review. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. We sincerely look forward to welcoming you back to our property. Warm regards,

    Verified Guest 4 / 52017, 16 Nov
    Did you find this review helpful?Yes ()
    Verified Guest 1 / 52017, 30 Aug

    hotel is situated in nice location Quality of Food Is delicious but staff of Bar is very Bad

    Did you find this review helpful?Yes ()Viewed 92 times
    Pride Surya Mountain ResortManager replied in 7 days

    Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your feedback, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for inconvenience caused. Please know that I will personally be handling your case, and it is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

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