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Hotel Rainbow International (Shamshabad)

sama enclave, plot no. 29,30, behind trident hospital, airport road, shamshabad. Hyderabad India 501218
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2018, 22 Feb
atHotel Rainbow International (Shamshabad)
69%Guest recommend this hotel
Gurmel SinghWas one of my worst experience had booked 4 rooms for family ac water outlet was in the shower rooms were not cleaned and one toilet was not even f..Read All Reviews
₹ 1205
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    60Rooms
    • wi fi
    • ceiling fan
    • 24 hour security
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    3.5 / 5825 Reviews
    69%Guests
    Recommend
    3.5Service Quality
    3.5Amenities
    2.9Food & Drinks
    3.8Location
    3.0Cleanliness
    3.6Value For Money
    Verified Guest 2 / 52018, 20 Feb
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    Verified Guest 3 / 52018, 19 Feb
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    Verified Guest 3 / 52018, 14 Feb
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    Verified Guest 1 / 52018, 12 Feb

    Was one of my worst experience had booked 4 rooms for family ac water outlet was in the shower rooms were not cleaned and one toilet was not even flushed and smell was in all rooms

    Did you find this review helpful?Yes ()
    Hotel Rainbow International ShamshabadManager replied in 17 hours

    Dear Guest, Greetings from Rainbow International! Thank you for your recent stay at Rainbow Group of hotels, Hyderabad. It was a great pleasure having you with us. I really appreciate you taking the time out of your busy schedule to write and share your valuable feedback. It is very sad to note that you had an unpleasant experience. Kindly accept my sincere apologies for the inconvenience caused. I have personally discussed your valued comments with the concerned departmental head and team and briefed them suitably. We are also having a root cause analysis along with the training department to rectify these loopholes and majorly focusing on skills training to the staff. Corrective measures have been taken to avoid such occurrence in future. Request you to treat this incident in isolation and not let it mark your impression of the hotel as it is our earnest endeavor to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable. Feedbacks/suggestions given by people like you are taken on top priority, which will enhance us to deliver better service. I once again thank you for your support and look forward to welcoming you back to Rainbow Group, Hyderabad. Best Regards, Mahender Group Manager.

    Verified Guest 4 / 52018, 12 Feb

    very nice hotel and staff behaviour is very nice and professional . there should be exhaust fan in the toilet . overall its a value for money hotel.

    Did you find this review helpful?Yes ()
    Hotel Rainbow International ShamshabadManager replied in a day

    Dear Guest, Warm greetings from Rainbow International Hyderabad and thank you for your feedback regarding your recent stay. We are very pleased to learn that you had a comfortable stay in our property and happy to note that you found most of our services up to your satisfaction. Thank you once again for the valuable feedback and your patronage of Rainbow Group Hyderabad. The Team and I look forward to welcome you back to a better and enriching stay with us. Sincerely, Mahender Group Revenue Manager.

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