Riversun Hotel Mall Road

Hotel staff are very rude, making allegations of broken plastic low quality table on without any proof and asking for money. And hotel services are poor, no room cleaning service provides, extension not working, requested many times for the basic requirements and even that not providing on time. This was very bad experience of my life in any hotel and feeling offended which I can't forget in my whole life. the quality of stay has been compromised, promised facilities were not provided, and hotel staff made us stay unnecessary at hotel after check out which resulted our cab missed due to lack of time. we want the refund 50% of the hotel reservation fee.

what a nice place to stay in mussorie, All good all excellent.Nice location very near to picture palace easily reachable.Budget friendly All aminities available, even the hair dryer is provided.I must write about staff behaviour which was very pleasant, everytime welcomed with a nice smile.we checked out at 10 AM but since it was raining badly we got wet....we returned after 3 hours and they provided us a room to change our cloths without extra cost that too with smiling face.it was awesome.Thanks you all.

Small room without a T. v ,stained and smelly blanket, no wifi access. The room is too small to even move. No amenities except two tiny shop inside rooms. The rooms allocated to us on basement 2 even if knowing there are two kids associated with us. Water leaking on bathroom.

We booked 3 rooms for 6 people and later got 2 additional guests. Hotel staff was very helpful they upgrade on of our room and provided us additional bedding for the guests. It's located just at start of mall road, so you can actually enjoy at mall road till late night.