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Hotel

HOTEL ROYAL CASTLE

76, august kranti marg, gowalia tank, off kemps corner Mumbai India 400036
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2017, 19 Oct
atHOTEL ROYAL CASTLE
71%Guest recommend this hotel
Udayshankar ChoudharyI have visited last week the hotel staff are cheap if you booked your room online they change their room like if you book deluxe room they will give y..Read All Reviews
₹ 2339
    Sub Total1 room for 1 nightExcludes Taxes
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    36Rooms
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      3.7 / 5159 Reviews
      71%Guests
      Recommend
      3.6Service Quality
      3.5Amenities
      3.8Food & Drinks
      4.0Location
      3.9Cleanliness
      3.7Value For Money
      Verified Guest 1 / 52017, 18 Oct

      I have visited last week the hotel staff are cheap if you booked your room online they change their room like if you book deluxe room they will give you ordinary room if you book super deluxe they wil

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      Did you find this review helpful?Yes ()
      Hotel Royal CastleManager replied in 2 hours

      Dear Mr. Udayshankar, Greetings from Hotel Royal Castle, We thank you for sparing your valuable time to give your testimonial. Sir, the rooms booked by you were 1 deluxe Room and 1 Super Deluxe Room. For your convenience since you were with a patient, we upgraded your deluxe room to the Super Deluxe room without any extra cost. For the second day you made a reservation for only 1 deluxe room and hence you were requested to shift to the deluxe room. This act of our which was completely correct and as per the bookings made by you, has caused you a lot of agony which is completely misplaced and hence you have given this review. Sir let us politely remind you that you and your family have stayed with us for total five nights without any complaints. Had you been dissatisfied with our services and amenities you would not have stayed for those many nights. Please be assured that the management will never go against the welfare of the guests and never indulges in unfair trade practices. It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at Hotel Royal Castle, Mumbai to provide our valued guests with personalized service that meets high standards of hospitality. I look forward to welcoming you back to your home in Mumbai. Thanks & Regards

      Verified Guest 5 / 52017, 12 Oct
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      Verified Guest 4 / 52017, 8 Oct

      good hotel with a center of the city location. has all necessary amenities and staff is decent

      Did you find this review helpful?Yes ()
      Hotel Royal CastleManager replied in 11 days

      Dear Mrs. Nidhiji, Greetings from Hotel Royal Castle, We thank you for sparing your valuable time to give your testimonial. We are delighted to know that the facilities and services offered at Hotel Royal Castle, Mumbai met your expectations. It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at Hotel Royal Castle, Mumbai to provide our valued guests with personalized service that meets high standards of hospitality. I look forward to welcoming you back to your home in Mumbai. Thanks & Regards

      Verified Guest 1 / 52017, 4 Oct

      It showed as deluxe room while booking but when we got there it was too small. we were 3 members but the room was small for even couple of members and the bathroom was also too small and no hot water.

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      Verified Guest 4 / 52017, 3 Oct

      Good location and nice hospitality..thanks for early checkin

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      Hotel Royal CastleManager replied in 13 days

      Dear Mr. Kanika Arora, Greetings from Hotel Royal Castle, We thank you for sparing your valuable time to give your testimonial. We are delighted to know that the facilities and services offered at Hotel Royal Castle, Mumbai met your expectations. It is motivation from discerning patrons such as you, which encourages us to give our best. It has also been our utmost focus at Hotel Royal Castle, Mumbai to provide our valued guests with personalized service that meets high standards of hospitality. I look forward to welcoming you back to your home in Mumbai. Thanks & Regards

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