Hotel Royal plaza@ 4 min walk from CHD railway station

"Terrible experience, ruined our trip!" We had booked 3 rooms at Hotel Royal Plaza, Chandigarh through Goibibo for our family (7 adults & 1 infant) for 28-06-2025 to 30-06-2025, paying full advance. But when we reached the hotel late at night after traveling almost 250 km, they outright refused to give us the rooms, saying the rooms were sold to others at higher rates due to rush. Despite having confirmed, prepaid booking, we were left stranded outside the hotel late at night, in the rain, with an infant. It was only after calling police (PCR) that the hotel refunded the money — but in cash, and no written receipt was given. By that time, it was too late and we had to spend the entire night outside without proper shelter or food. We had chosen Goibibo trusting that the booking would be honored — but this experience was extremely distressing and disappointing. Even next day, due to the exhaustion and the child falling sick, we were forced to stay an additional night elsewhere at higher costs. Goibibo must ensure that hotels on their platform do not cheat customers like this, and such hotels should be blacklisted. We faced mental harassment, loss of time, and financial losses because of this mismanagement. I urge Goibibo to take strict action against the hotel and improve checks so that no other family goes through such a horrible experience in future.

Very Bad Experience – Dirty Room and Rude Staff When I arrived at the hotel for check-in, I went straight to the front desk. The person at the counter checked my booking and immediately told me that I had booked a Non-AC room, while my actual booking was for a Deluxe AC room. After some argument and rude behavior from the staff, they finally allotted me an AC room. The room I was given (Room No. 202) was in a terrible condition. The room was extremely dirty, The AC was broken, The washroom was unhygienic, The bed sheets and pillows were not clean, And the blanket had a foul smell coming from it. Overall, it was a very disappointing experience. I would not recommend this property to anyone unless they improve their service and cleanliness.

Too worst experience,room boys are not proper working,carelessness with customers,rooms are not clean,washrooms maintenance are worst ,not proper working taps,geeser,no ventilation in washrooms and doors not working properly ,AC not working properly,no ventilation in rooms,totally fully closed,no free air from outside,three times room changed,overall bad experience, families are facing problems,and hotel atmosphere is also not good

I booked hotel with goibibo ratings but actual scenario is worst rooms ,bathroom ,cot are not cleaned ,bad smell and mosquitos.Owner asked us to put good ratings but we declined to put ratings in front of them then he started fighting. trust me please don't book it you will regret .