Royale Plaza Hotel

The hotel is situated just half KM from railway station and still autorickshaw charges 50 if he understands you are a newcomer. It is located on the highway and slightly outside town though approx only 1km. The room I got was too damp and the smell was unbearable. maybe because of this reason the hotel staff switched on AC despite me having booked a non-AC room. The dampness seems to be ruining the wall paints, wooden furniture and everything it can. Room was spacious but TV wasnt working as the settop box wasnt having recharge amount. I requested them few times but still it wasnt updated. Taps and mixers in bathroom were coming off, not sufficient hot water because limitations of small solar geyser maybe. They do have a big kitchen and restaurent sign on the main street but always have reasons why they cant give you tea or anything else either in room or in restaurent. maybe too shy to accept the kitchen is non-functional for guests. And there are not other tea shops or restaurents in vicinity too. But kayankulam appeared to be a small town with not many choices as hotel rooms.

Cleanliness: After reading the reviews, I was mentally prepared before booking this hotel about the cleanliness. Room was dusty. Bed sheets were not changed and dirty as expected. Lighting, restaurant and service: Hotel was dim-lighted and dark. No one escorted me to the room. The hallway was not lighted. I had to use my mobile torch to find my way to the room. After me pointing out, they lighted it. It seemed that it was only me staying there that night. It gave the feeling that it was on the verge of being shut, permanently. - They had only one cook (north Indian who could speak Hindi) in the kitchen as staff that night. Hotel Restaurant was dark and shut. No good restaurants nearby. Cook only offered veg curry and roti. Surprisingly, it was good and simple, however he took an hour to deliver. - Phone wasn't working. Breakfast: Ok. Check-In: When I checked-In, there was only one person - who couldn't speak English nor Hindi. He took very long to check me in. Only reason to book this hotel was the location and spend a night.

The hotel was constructed with all facilities but very badly maintained and the personnel are not tuned for their jobs. The floors of lobby as well as corridors were not cleaned till 12.00 Noon. Used plates with left over food of previous day were not cleared from the corridors till 12.00 noon. No water in the rooms till 8.30 morning and the concerned person was so indifferent to the issue. In total it was a bad experience.

Very very worst interns of service as well as amenities.They made me to wait for an hour in both check in as well as check out just to confirm whether they received the payment.....They don't know that they have a policy of free food.I checked out within 2 hours only.