Hotel

Serene Aravali- A Spa Resort

serene aravali resort spa, kharekhari road, pushkar rajasthan india Pushkar India 305022
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2017, 20 Aug
atSerene Aravali- A Spa Resort
82%Guest recommend this hotel
Prateek Chaudharythe standard rooms are out of the main property and the room are in a bad condition , no proper service is there please dont book a room in thi proper..Read All Reviews
₹ 2000
Rooms:
Room listing unavailable
Sub Total1 room for 1 nightExcludes Taxes
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12:00Check In
11:00Check Out
45Rooms
  • Free Wifi

Location

4.3 / 517 Reviews
82%Guests
Recommend
4.1Service Quality
4.3Amenities
4.3Food & Drinks
4.4Location
4.3Cleanliness
4.2Value For Money
Verified Guest 5 / 52017, 17 Aug
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Verified Guest 4 / 52017, 16 Aug
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Verified Guest 1 / 52017, 16 Aug

the standard rooms are out of the main property and the room are in a bad condition , no proper service is there please dont book a room in thi property

Did you find this review helpful?Yes ()Viewed 84 times
Serene Aravali A Spa ResortManager replied in 39 minutes

Dear Guest Greetings ! You checked in and stayed with our standard room for 1 night. During your stay - we did not received any of complaints. We reported by our front office that you had asked for 3rd persons stay in same room with complimentary extra bed but our team announce extra charge for same but you refused to pay. also on the time of departure you checked out without paying extra pending amount. We noticed that you did not had any of complaints besides this issue and resulted in to bad review. stay well.

Verified Guest 1 / 52017, 15 Aug

We have paid a lot money after watching the photos, but the truth is, on the name of standard room, they gave us a guest room of some other property. Not at all value for money! No services

Did you find this review helpful?Yes ()Viewed 78 times
Serene Aravali A Spa ResortManager replied in 4 hours

Guest not complaint during his stay with us, our Duty Manager is always available 24 hours to resolve issues at lobby. If would have been bring to our notice during stay - any of issues - we would have been definitely sort outed on the spot. Guest enjoyed all of our services. Thanks.

Verified Guest 5 / 52017, 15 Aug

Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food exceptional the coffee creme bru

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Serene Aravali A Spa ResortManager replied in 2 hours

Dear Guest, Thank you for taking time out to share your experience with the **** community. It was a delight to have you stay with us. I do hope that we will get another opportunity to welcome you back to The Serene Aravali, Pushkar in the near future. Please do let me know whenever you plan to visit Pushkar next and I would be glad to assist you personally. Warm Regards, Sukh Deo

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