Serene Suites

We had a Great Time there in Serene Suites. Great View, Great Hospitality, Great Comfort, Great Rooms & Great Food. Overall it was a Perfect Stay but I would definitely want to Conclude few Major Experiences. Pros: 1. Perfect View from the Room, balcony and Top floor of the Serene Suites. 2. Balcony Multiplies the Joy 3. Great Quality Food 4. All the Staffs was very Cooperative, Helpful and Very Gentle Behavior Except One. 5. Quality Bathroom, Spacious Room 6. Lift Adds an extra Advantage and Relief to your Visit. Cons: 1. Parking is Very Conguested - But In our Case, They assisted Us to Park our Car Very Safely and Big Appreciation to the Manager and All other Staffs. Since Parking is Secured we can ignore this point but not Sarabjeet. 2. When we Visit the Hotel the Next Day, After being Congusted Parking, Evening Staff: Sarabjeet's Behavior towards Arranging Vehicles is Very Very Rude. He seems to be Drunk and He do Unnecessary Arguments with Guests in terms of Parking and Speaks in Very Rude Voice As if he is Drunk and Speak Very Rudely with the Guests to Align the Vehicles. He have negative vibes. 3. Because of this Man Sarabjeet, I am giving 3 Stars, He seriously Needs a lot of Teachings for the Values and Virtues to meet the Standard and Quality of the Hotel. Sarabjeet's Role in the Hotel Affects Guests Experience and May Affect the Entire Goodwill of the Hotel. 5. Sarabjeet have No Manners How to talk with Guests and How to behave properly and with professionalism which affects Entire Guest experience. Except Sarabjeet's behavior, Everything is Extra-Ordinary and Perfect in the Hotel. Manager was Very Decent Mr. Pavneesh was very Gentle. I would have Surely given you 5 Stars if Experience with Sarabjeet was not Worst!

Excellent Location, Scrumptious Food, Amazing Hospitality - is what we got during our stay for 4 nights in August 2024. Location - Amongst lower Himalayas, if you can get valley view with surrounded Mountains, vibrant downstream white water River and Ambience to behold forever then this is the place to stay. It is far from the hustle bustle of the city and you would need conveyance to travel around but it is an ideal location to relax and enjoy. Food - They do not serve everything from their menu however whatever is served is mouth watering. Ask and pick in advance what you wish to eat. Both veg and non veg dishes are worth eating. Khatta Meat is something we enjoyed here first time and was delicious. Travel Around - Taxi travel is expensive. Only travel where you wish to, don't let taxi drivers plan the travel places for you. Skywalk (Ropeway) is exciting. To & Fro from Dharamshala to Mcleodganj is @ ₹700 and one way is @ ₹400 per person. It takes 12 minutes in trolley one-way Skywalk. Hospitality - With owners living at the property and the team led by manager Mr. Sunny Thakur, all were all very courteous and helpful. You may enjoy your meals at the terrace and can play table tennis as well. We were hessitant about the rainy weather initially but we enjoyed the rain by spending time at the terrace while enjoying with tea, pakoras, etc. Perfect place to enjoy with Family and Friends. Also the hotel is undergoing expansion and we wish them all the very best for future endeavours.

Rooms and washrooms are easily the best! Clean, modern, has every basic facility(pictures speak itself) Helping staff was courteous and ready to help. I, however was not satisfied by the complementary breakfast policies as you can order once only, and if you order any extra item they will intercom you about extra charges. Let me explain, to avoid wastage I only ordered half egg burji but when I ask them about extra half, owner intercom that they will charge. So, next time please order more than required and waste it, this is what hotel management wants!

A superb place to stay with family. In fact the best you can get in this area. The staff is very good specially our host Mr Gagan. The property is neat and clean and close to the market yet away from the crowd. First o have booked it for 3days but later extended for 2 more days because of the beautiful river side room, mountain view and of course the well behaved staff. thank you for making our stay memorable.