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Hotel

Serenity Corbett Resort

ladhua chaur, dhikuli, jim corbett national park Corbett India 244715
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2017, 13 Dec
atSerenity Corbett Resort
55%Guest recommend this hotel
Aditya KaushikI went for a 2 nights stay on 25th of March 2016 with my family. The story is long of me feeling pathetic every now and then. It all started with a de..Read All Reviews
₹ 3780
    Sub Total1 room for 1 nightExcludes Taxes
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    36Rooms
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      3.6 / 59 Reviews
      55%Guests
      Recommend
      3.3Service Quality
      3.3Amenities
      3.7Food & Drinks
      3.5Location
      2.9Cleanliness
      3.3Value For Money
      Verified Guest 2 / 52016, 29 Mar

      I went for a 2 nights stay on 25th of March 2016 with my family. The story is long of me feeling pathetic every now and then. It all started with a delay in check in as the room was not ready. Hotel s

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      Did you find this review helpful?Yes ()Viewed 99 times
      Serenity Corbett ResortManager replied in 2 years

      Dear Guest The whole issue is that you wanted early check in (you arrived early in the morning without prior intimation), and we were not able to provide as the resort was full. Our check in time is 12 noon which is clearly mentioned in the confirmation voucher. Still after some time we temporarily accomodated you in our MDs personal room to provide you some comfort. We are committed to provide best in class services to our each and every guest and the same is borne out by excellent rating given by more than 85% of our guests.

      Verified Guest 5 / 52015, 11 Dec

      Nice Resort... Best for Families... Cheers...

      Did you find this review helpful?Yes ()Viewed 98 times
      Serenity Corbett ResortManager replied in 7 days

      Dear Mr. Pankaj, Thanks for your visit & valuable feedback. Kindly visit again.

      Verified Guest 1 / 52015, 17 Aug

      We booked this hotel with MAP package which includes breakfast and dinner. When we reached there, we were the only ones in the resort and they said that they cannot have buffet and we will have to tak

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      Did you find this review helpful?Yes ()Viewed 99 times
      Serenity Corbett ResortManager replied in 37 minutes

      Dear Guest, we value your feedback. This is the same as given by your colleague apparently with a threat to run down the reputation of our resort over unreasonable demand of discounts . We are committed to maintaining high standards of hospitality for which we are known for five years of our existence. Also during rainy days Corbett safari is not available. I assure that the river is just 100 meters walk from the resort. We would also like to mention that the dignity of our staff is very dear to us and your use of inappropriate language is disheartening . It is they who put in their heart and soul to make our esteemed guests comfortable. Sincerely yours

      Verified Guest 1 / 52015, 16 Aug

      Everything that can go wrong with a hotel, went wrong with this hotel. Location wise, it is far from the river - the way to river goes via a jungle which is difficult to reach with family. The swimmin

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      Did you find this review helpful?Yes ()Viewed 99 times
      Serenity Corbett ResortManager replied in an hour

      Dear Guest, your feedback is very valuable for us. We have thoroughly investigated this matter. This is a rare instance when a guest has been completely dissatisfied with us. We assure that every effort is made to maintain high standards of hospitality for which we are known for five years. In fact, other guests staying with us at the same time have given us a very positive feedback. We would also like to mention that any use of inappropriate language by the guest towards our staff is disheartening. The dignity of our staff is very important to us as they put in their heart and soul in making our guests' stay comfortable. with very warm regards

      Verified Guest 4 / 52015, 24 Jul

      Property is good blend of the facilities. Got very nice service . Hotel has very kind peoples to serve the guests. Very nice hotel for a family stay.

      Did you find this review helpful?Yes ()Viewed 99 times
      Serenity Corbett ResortManager replied in 5 days

      Dear Amit Thanks for taking time out and putting your very encouraging reviews. Look forward to your next visit. Best regards

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