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Hotel

Hotel Sheetal Palace

srno:261, laxman park, land mark: opp green park hotel, baner, pune 411 045. Pune India 411045
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2017, 13 Dec
atHotel Sheetal Palace
68%Guest recommend this hotel
Prakash KingaonkarI was asked to pay for one more day, when I checked in at about 08:00 hours and checked out at 10:30 next day despite there was availability of room. ..Read All Reviews
₹ 1275
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    20Rooms
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      3.7 / 529 Reviews
      68%Guests
      Recommend
      3.6Service Quality
      3.6Amenities
      2.7Food & Drinks
      4.0Location
      3.1Cleanliness
      3.6Value For Money
      Verified Guest 3 / 52017, 11 Jul

      I was asked to pay for one more day, when I checked in at about 08:00 hours and checked out at 10:30 next day despite there was availability of room. The hotel administration were sticking to their de

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      Did you find this review helpful?Yes ()Viewed 94 times
      Hotel Sheetal Palace Manager replied in 5 days

      Dear Sir, The guest was at the counter at 7am and not 8am as declared by him. We told him the adjustment can be done for an hour or so, but not for 5 hours, to which the guest said that they arrived early. We also agreed to take him in by 10 am, but he was not accepting it. He then contacted Red Bus and they agreed to reimburse the early check-in amount and he agreed to this and checked in at 7.15 am to be precise. We stick to our check in and check out time strictly, which probably was not taken well by the guest. We would request that, in future, the check in and check out time be told to the guest while the booking is taken, which would ease our position during the check in with the guest. Regards, Anoop Ghosh.

      Verified Guest 1 / 52017, 11 Jun

      Big NO to this hotel.sheddy rooms.pathatic service. rude staff.

      Did you find this review helpful?Yes ()Viewed 994 times
      Verified Guest 3 / 52017, 18 Feb

      Very good location, very shabby building. No lifts. Decent service quality. Decent food, but costly since the food is procured from Sheetal Palace which is the restaurant.

      Did you find this review helpful?Yes ()Viewed 97 times
      Verified Guest 4 / 52017, 12 Feb
      Did you find this review helpful?Yes ()Viewed 987 times
      Verified Guest 2 / 52016, 23 Dec

      Need to improve service to a great extent

      Did you find this review helpful?Yes ()Viewed 996 times

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