Hotel Shri Ram Palace

I booked this hotel from 7th Nov to 12 th Nov with breakfast included.Entire amount paid before check in. When I reached, staff said they have no room for me as they have put it for cancellation. I came with my son here to for his participation a national level taekwondo tournament.When I introduced myself to be an advocate and insisted showing my payment voucher they somehow showed me a room with broken dirty bed with 5th leg added to it's broken part. I complained then they put me to a comparatively better room but with dirty washroom with broken fittings. Then they repaired the leaked pipe in the bathroom at 10 O' clock at night. In the morning there was not hot water to have bathe.Today in the morning they did not provide the breakfast till 9.30 AM . On being asked said that they do not run their Restaurant since in the Covid period they stopped the Restaurant. As there was no restaurant there was no room service too. But the receptionist assured me to provide everything we want.They assured me to arrange breakfast from other Restaurant. But they did not do so. We had our breakfast outside today on 8th Nov.Very bad experience through which I have gone. I had booked the hotel long back paying entire amount so that we could have better facilities. It's seen that the hotel is fully packed, even the Banquet hall is also been given to a other Taekwondo team as dormitory. That is why they tried not to give me the room so that they can give it to others on high rate. I searched for other hotel nearby but not available. Therefore I was compelled to continue my stay. Reason for choosing this hotel was that this hotel is nearby to the place where the tournament is being held and other reason that this hotel is shown as having it's own restaurant. But the purpose for which I opted for this hotel failed badly

After booking the hotel manager called me (1 week before checkin) to know whether i would checkout early in the morning or not. I told that I will checkout before your checkout time(i.e. 12 noon). But they repeatedly forced me to checkout within 10am. Ultimately I agreed though I did not like it. During checkin they told me that they have not received the payment(though it was fully paid to goibibo), so I have to pay the money to the hotel. Then after calling 4 separate persons they allowed us to checkin. They allotted rooms on the 3rd floor and their lift was out of order. They again reminded me to checkout next day 10am. Rooms were clean and good except the commode was broken. Next day while checking out they again asked for the money saying that they have not received the payment . When I disagreed they again started calling 4/5 persons including their owner. Then I called Goibibo and handed over my phone to the owner. After that it was sorted out. We were harassed a lot and lost 1.5 hours.