Hotel SSR Fern Suites

Worst Experience This hotel does not have any complementary Breakfast, Lunch or Dinner. They are arranging the complementary low quality lunch or dinner from nearby hotels which may upset our stomach or used to arrange only Biryani which is also very low quality. In breakfast, They are giving only 1 Dosa or 2 Poori & Sabji or 1 Plate Idli along with Tea and 1 Fruit. (Food quality is very bad and quantity is also very less.) Staff is polite but they are not having any authority to take decisions, all decisions are taken by Mr. Victor (Manager of the Hotel). Staff does not know anything about hospitality and hotel management. The staff is very very inexperienced. The telephone is not working in all 3 rooms which we have booked.

This is the normal hotel, not the Fern group hotel. After booking room with breakfast with additional charges, no buffet breakfast, sending only 1 plate Idli or Wada or Dosa wrapped in news paper, sending tea after asking for it. Only 500ml non-branded water bottle complimentary. Tea coffee bags are not avilable. Room condition is not good, need to be painted. Hotel location is not traceable on maps, spent 20 min. to search it after multiple calls. This is avg. rate hotel.

The real hotel name is different than what I saw during booking. So it was difficult to find the hotel using gmap. No power backup. No hot water. Doesn't have restaurant. My booking included breakfast but they bought it from outside and served me a dosa. When I asked for some more food, they said that's all i could get. Rude staff. Worst experience. I am a frequent traveller and this is worst kind of experience. Lot of rats in AC duct making noise all night.

Must say Good hotel with lots of comfortable beds and staff was very good.especially Manager Mr.Victor was very helpful as it was my first visit to Hyderabad.