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Hotel

Hotel Sunstar Residency

8a/50, w.e.a. channa market, karol bagh Delhi India 110005
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2018, 25 Feb
atHotel Sunstar Residency
81%Guest recommend this hotel
Ganesh Chalasaniits a very good hotel located centrally..near to airport and most of the commercial places. also good food..Read All Reviews
₹ 1315
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    17Rooms
    • Conference Hall
    • AC/Heater
    • Extra Mattress (On Request)
    • Free local calls
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    4.0 / 537 Reviews
    81%Guests
    Recommend
    3.9Service Quality
    4.0Amenities
    3.8Food & Drinks
    4.3Location
    4.1Cleanliness
    4.0Value For Money
    Verified Guest 4 / 52018, 9 Jan

    its a very good hotel located centrally..near to airport and most of the commercial places. also good food

    Did you find this review helpful?Yes ()
    Hotel Sunstar ResidencyManager replied in 15 days

    Dear Mr Kumar, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our location and food on offer. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

    Verified Guest 3 / 52018, 4 Jan
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    3 / 52017, 24 Dec

    Don't simple go by location and price the hotel will charge you, hell when it comes to delay. we check in at 4pm on 23rd dec 2017, in a prebooked room (12noon check in time), and on 24th we check out

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    Hotel Sunstar ResidencyManager replied in 2 days

    Dear Mr Rao, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Our check in and check out time is 12 noon. It was your decision to arrive at the hotel by 4 PM, you could have arrived at 12 Noon and we would have allotted you the room. We do provide complimentary late check out till 2 PM but the same is subject to availability of rooms. Unfortunately on 24 Dec we were completely sold out. When you were leaving in the morning our team did inform you that the check out time is 12 Noon as all our guests would be arriving early resulting in our inability to extend the room beyond 12 Noon. Despite all the warnings you came back by 12 Noon when our guests who were to occupy the same room were already waiting at the reception. Upon arrival you placed the order for a tea and the same was delivered to you within 15 minutes of placing the order. Still you took an additional hour to check out and vacated the room by 1:10 PM despite repeated reminders. We hope you understand the predicament that we were in and there was nothing that we could do in this matter. We would again like to apologize for the inconvenience caused to you because of this. We hope you will provide us with another opportunity to serve you on your future visits to the city. Warm Regards, General Manager

    Verified Guest 5 / 52017, 18 Dec

    The best thing about this hotel is the service quality which is very good they are ready to help you any time, the complimentary breakfast is good with healthy options, rooms are nice specially execut

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    Hotel Sunstar ResidencyManager replied in a month

    Dear Mr Verma, Thank you for taking out the time to post a review fro our hotel. We are delighted to note that you had a pleasant stay with us. We apologize for the food ordered from the a la carte menu not being tasty. We have changed the day chef to ensure better taste. Bathtubs wear out with time and also limit the space available in the bathroom. So every time a bath tub is taken out a shower cabin is put in its place. This is the reason that you did not find the same in all rooms. Thank you for making a special mention of the service quality, complimentary breakfast, rooms and the value on offer. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

    Verified Guest 4 / 52017, 12 Dec

    it was a nice stay. rooms were neat and clean staff was cooperative they allowed me early check in

    Did you find this review helpful?Yes ()
    Hotel Sunstar ResidencyManager replied in 2 days

    Dear Mr Vaibhav, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. You particularly enjoyed the cleanliness and our cooperative team. We look forward to welcome you on your future visits to Delhi and hope to get a 5 on 5 rating the next time around. Warm Regards, General Manager

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