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Hotel

THE ESSE HOTEL

the esse hotel, camp chowk, hisar Hisar India 125001
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2018, 19 Jan
atTHE ESSE HOTEL
88%Guest recommend this hotel
Pasupathi ViswanathanThe reception staff was not cooperative the price across table and **was of huge difference. I checked at 2 pm and asked for a late check out at 2 pm ..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    42Rooms
    • wi fi
    • Dining Hall
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    4.2 / 5206 Reviews
    88%Guests
    Recommend
    4.2Service Quality
    4.2Amenities
    4.1Food & Drinks
    4.3Location
    4.1Cleanliness
    4.3Value For Money
    Verified Guest 5 / 52018, 18 Jan
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    Verified Guest 5 / 52018, 8 Jan
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    Verified Guest 2 / 52018, 8 Jan

    The reception staff was not cooperative the price across table and **was of huge difference. I checked at 2 pm and asked for a late check out at 2 pm and he refused even in five star hotels late check

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    The Esse HotelManager replied in 3 hours

    Dear Sir, Thanks for your valuable feedback. We apologize for the inconvenience faced by you during your stay at the hotel. Our reception staff is trained in the best way possible to help out guests with their issues. From what we understand, the room allotted to you was booked the following day and an early check in was expected. However,after your displeasure on checking out at the specified time, arrangements were made for the guest in other room. The check out time was extended for you and nothing extras were charged. We apologize for the inconvenience and understand your problem as we have a handy experience dealing with corporate guests who wants the billing done later and special arrangements are made to keep their luggage safe and secure. However, we will work hard to assure such an issue isn't faced by you or any other guest in future. Looking forward to host you again. Thanks and Regards

    Verified Guest 3 / 52018, 4 Jan

    Room is OK but wash rooms are not properly maintained. Need more maintenance. Breakfast should have more variety.

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    The Esse HotelManager replied in a day

    Dear Mr. Avasthi, Thanks for your feedback. We are extremely sorry that we couldn't stand up to your expectations. Our team is looking into your concerns and working on it. The hotel management carries out weekly maintenance checks and we always work to provide our guests with neat, clean and well maintained rooms to stay in. We are sorry that your experience was less than adequate and assure you our commitment to provide an excellent stay next time you arrive. We look forward to host you again in future. Thanks and Regards

    Verified Guest 5 / 52017, 26 Dec
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