The Lalit Traveller Khajuraho

we are deeply saddened by your inadequacy and misconduct regarding this issue. we as a family of 7 (among which there were 4 women and one senior citizen of 75 yrs, and an infant of 1 yrs) had to suffer tremendous mental agony throughout our stay regarding the extra payments.as the bookings done on 20th june 2024 for 5 (five) " traveller room twin beds" and 21st june 2024 for 1 (one) "traveller room king bed".it is worth mentioning that we called the receptionist of the lalit traveller khajuraho regarding the price of our booking, of which it was said to us that everything was okay.from 20th june 2024 till the time of check-in of the concerned hotel, we were not notified of any cancellation or extra payments or anything else neither in written formats ( sms or emails) nor verbally despite the confirmed booking and full payments, which were fully paid on 20th and 21st june 2024 respectively, the lalit traveller khajuraho (hotel) didn't allow us to check-in on 12th october 2024 nearly at 9:30 am, to the "traveller room king bed" and forced us to check-in only for five different rooms of "traveller room twin bed" and also charged extra while check out on 13th october 2024.for better understanding, i must write, we had two types of confirmed booking — one was "traveller room king bed" and another were five different rooms of "traveller room twin bed" from 11th oct 2024 to 13th oct 2024.so obviously there are certain questions that arise which are as below -1.why didn't the hotel inform us regarding the cancellation issue before the stipulated time (before check-in)?2. why didn't inform us regarding the cancellation issue before the stipulated time (before check-in)?3. why were we forced to pay the extra amount at the time of check-out?4. why was avoiding any responsibility in this matter?5. who is responsible for all which we suffered?6. there was a plan of visiting khajuraho, but we missed out a lot of 13th october tour due to mismanagement and wastage of time from the hotelier and assistants. (from 11:30 am to 1 pm and we were busy to resolve this issue 7. is this mentioned anywhere in the policy that a confirmed hotel booking which was fully paid can be cancelled after check-in date and time? if it is mentioned, then please provide us under what circumstances it was applied in our case. regards,parsal kisku

1. Property is wells located near to the main western cluster of temples. 2. Staff is courteous and efficient. 3. Deluxe rooms are pathetic and are not located in the main hotel building. These rooms are located around 200 metres away along with hotel staff rest rooms. 4. Rooms are non standard with no central air conditioning, hot water and looks more of budget hotel rooms. 5. Either book other 5 star hotels or book premium room to experience the The Lalit or else u lol be wasting the money like I have wasted 5k for budget room.

alloted room was not at main building. but room was quit spacious and very good. parking space is really good very near to khajuraho temple walkable distance staff is really kind and eager to serve breakfast was really tasty n service at restaurant is superb. no of items are less but they makes any dish you ask as per our wish, it's really superb. they extended checkout time on request without any extra charge. it was really good stay at hotel. wifi was bit poor.

what a hospitality! extremely well behaved, well mannered and super supportive staff. Food is top not in terms of taste, quality and service too. rooms 5 on 5 in terms of space, cleanliness and serivice. Overall great great experience.