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Hotel

The Residence Hotel and Apartments

before vihar lake, powai, mumbai Mumbai India 400087
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2017, 22 Oct
atThe Residence Hotel and Apartments
77%Guest recommend this hotel
Ravish SoniCreated lot of unnecessary chaos in giving me simple double bed room...Read All Reviews
₹ 5367
    Sub Total1 room for 3 nightsExcludes Taxes
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      4.0 / 5172 Reviews
      77%Guests
      Recommend
      3.9Service Quality
      4.0Amenities
      4.3Food & Drinks
      3.9Location
      4.2Cleanliness
      4.0Value For Money
      Verified Guest 3 / 52017, 6 Oct

      Created lot of unnecessary chaos in giving me simple double bed room.

      Did you find this review helpful?Yes ()
      The Residence Hotel And ApartmentsManager replied in 20 hours

      Dear Guest, Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you. With warm regards, Nitin Saigal Front Office Manager

      Verified Guest 1 / 52017, 10 Sep

      The worst plac to stay. Money wasted i will never ever recommend to anyone.

      Did you find this review helpful?Yes ()Viewed 62 times
      The Residence Hotel And ApartmentsManager replied in 21 hours

      Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. The gap highlighted, has been carefully noted and we assure you the necessary steps will be taken to improve the issues faced during your stay . May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We have shared your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal Front Office Manager

      Verified Guest 5 / 52017, 4 Sep
      Did you find this review helpful?Yes ()Viewed 9 times
      Verified Guest 4 / 52017, 13 Aug
      Did you find this review helpful?Yes ()Viewed 95 times
      Verified Guest 3 / 52017, 4 Aug

      Shabbiness seen at carpet, dust on furniture. On threat they upgraded me to deluxe room which was better. Tariff is 5000 per day which is very high compared to other good hotels. Not value for money.

      Did you find this review helpful?Yes ()Viewed 92 times
      The Residence Hotel And ApartmentsManager replied in an hour

      Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. The gap highlighted, has been carefully noted and we assure you the necessary steps will be taken to improve the issues faced during your stay . May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We have shared your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal Front Office Manager

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