Toshali Royal Viewpo munda ghat, via kanda ghat, kufri chail road, shilon bagh, shimla Shimla India 171012View on Map
- Extra Mattress (On Request)
they are not at all cooperative as i reached hotel around 11 p.m i asked for scotch glasses..... they didnt provided... there is smell in all the rooms.... check out time is 10 a.m they start calling+ More
Dear Valued Guest Thank you so much for a detailed review, we appreciate it. Firstly as a matter of protocol we inform all the guests about the check out time, and unlike other resorts we also do not charge for early check in as well. We did not mean to offend you at all but were just doing our duty. Had you contacted us about the glasses we would have sent along with a delicious snacks Menu as well for your drinks, but you must be familiar with all hotels - when their is a bar in house hotels expect guests to order drinks from there. Anyhow we apologize for the faux pass made by the staff. As a rule all larger rooms are sold by double occupancy, as many a times guests take them on double. So the rooms are charged for the extra person- sometimes three or four people and as per age as well. Same way, if you see- we cannot over charge for a room if it is occupied by less people! In any case we would want you to return with cherished memories, so I request you to please visit us again so that you enjoy our valley facing spa and visit the locals for a fulfilling and satisfying holiday. Warm Regards Priya Darshini FOM 98160-37557 firstname.lastname@example.org
Dear Guest, We are pleased to have you as our guest on having this opportunity to serve you. Thanks a lot for sharing your valuable feedback and have a nice day. Looking forward for your next visit soon. Thanks n Regards
Question & Answers
Getting Hotel Policy...