Vaapi Comfort Inn (A Unit Of SAM Hotels)

Let's start with 2 good points : 1. this is very near to Naukuchiyatal Lake.2. property is big and beautiful but not maintained. Now, as i checked in, the rooms and bathrooms were dirty, i asked manager to review but he said this is all clean and denied to do anything. he called himself a manager but he has zero quality of being a manager, in fact this guy should not be in a hospitality business. After i compromised with the room, i asked for the normal water then this guy keep on insisting me to buy mineral water or he will give regular water one hour. He was horrible every time. Second i asked him that there is a vaccinated guests offer, then he replied to me that he don't know about any offer and not responsible. His behavior was very rude. Third, no room intercoms were working, you always have to search for people for basic things or ordering food. Initially, when i asked this illiterate guy for the food, he clearly said that we dont offer room dine in services. But other staff on this property were really trying to help, but as the manager itself were garbage they were helpless too. you should always choose pay at hotel before booking this hotel. see rooms for yourself, negotiate or deal with the manger as per your needs, if he agrees to your requirements then only go for it. Else dont go for it. this hotel had the poorest management i have ever seen. Food options were vwey limited but quality was good.

Location was good, you can get a nice view of the lake but the staff were unprofessional. No one was ever present at the reception counter. Stayed here for new year but seemed the staff guys were concerned with their own celebration only. Breakfast could not be started till 10 am and the dining area was redundant as they would serve only couple of items on order instead of a buffet. No toiletries provided upon arrival, not even towels. Had to ask multiple times for these basic amenities. Room heater was part of the free amenities but they asked me to pay additional charge. Would not recommend this hotel, not at all worth the price.

Overall hotel is very good but maintenance is poor.. In every room some or the other fault was there. There was a problem of hot running water. Also room heater in amenities was not there. Although hotel staff was very cooperative. It was a good experience but expectations were more.. Needed to call them everytime for hot water, that was annoying. Food was ok ok. If this hotel would work on maintenance part and make sure that what all amenities are mentioned should be provided then it would be great.

If you looking for an affordable and friendly place then this is the perfect stay for you. The location is quite good,near to the lake and a beautiful cafe. The staff is quite cooperative and friendly . I would surely recommend this hotel if you want something affordable and good