HOTEL VICTORIA INN54 diamond harbour road Kolkata India 700027View on Map
Not value for money hotel. They say with breakfast but don't give proper breakfast. Staff was not co-operative. Very noisy room during night time unable to sleep well.
Room service took 1 hour every time when order was given. kitchen is not there. breakfast was bakwas. No proper invoices for food. rude bangali receptionist.
Dear Sir/Mam, Statement of honorable guest Mr. Navdeep is totally false. We always try to look over guest's facilities in our hotel. Mr. Navdeep was stay through booking of IBIBO from 28.11.2016 to 29.11.2016. After that he was stay in our hotel for another 2 days i.e., from 29.11.2016 to 01.12.2016 from direct booking. If staying facilities in our hotel is not available, and our behave is rude then guest will prefer to stay another hotel. But after booking from IBIBO Mr. Navdeep was stay in our hotel for another 2 days. ..Thanx & regards Jagtar Singh-Manager ...''For Hotel Victoria Inn'' ''(A unit of Chetan Realtors Pvt. Ltd.)'' Chetan Group ''54, Diamond Harbour Road'' ''Kolkata - 700 027''
One of the worst administered hotel.No proper care of facilities to the guest. Hot water on demand by bucket. Bed sheets pillow covers and towels filthy....
Dear Guest, My sincere apologies for the above experience you had in our property, we will surely look into this matter and see what went wrong. We endeavor to keep high standards always. However ,as passionate we are about our business we will strive to make amends and ensure your next visit will be memorable.
Dear Guest We are happy to learn that you had a very decent stay. Thank you very much for appreciating our Service. Hope you will visit again. It was wonderful to have you stay recently and we are so glad to know that you had a truly memorable stay. We are also happy to know that we were able to live up to our promise of service delivery and excellence. Thank you for your appreciation of the team – their attentiveness and friendliness. It definitely means the world to them!
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