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Waterstones Hotel

mumbai international airport, sahar, Mumbai India 400059
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Hotelier Photos184 Photos
Travellers Photos3+ Photos
2017, 20 Oct
atWaterstones Hotel
76%Guest recommend this hotel
Vinod Shrivastavavery good property and service..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
    Lowest Price Guarantee
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    12:00Check In
    12:00Check Out
    • Breakfast Service
    • Airport Transfer Free
    • Banquet Facilities
    • Steam bath
    • Billiards
    • Speciality Restaurant
    • Printing service
    • Tennis (nearby)
    • Non Smoking Hotel
    • Basketball Court
    • Local Tour / Travel Desk
    • Shoeshine
    • Bar / Lounge
    • Air-Conditioning - Central
    • Front Desk
    • Television
    • Express Check-In / Check-Out
    • Money Exchange Facility
    • Adjoining Rooms
    • Ironing Service
    • Kids Play Zone
    • Laundry Service Available
    • Safe
    • Spa On Site - Chargeable
    • Extra Bed (On Request)
    • Conference Facility
    • Parking (Complimentary)
    • Squash court
    • Room Service (24 Hours)
    • Conference Hall
    • Meeting Rooms
    • Board Room
    • Family Room
    • Health Club / Gym Facility Available
    • Mini Theatre
    • Photocopying
    • Payment by Credit Card accepted
    • Restaurant
    • Indoor Games
    • Lift / Elevator
    • Doctor on Call
    • Personal trainer
    • ATM / Banking
    • Table Tennis
    • Bakery
    • Newspapers In Lobby
    • Airport Transfer Available / Surcharge
    • Beauty Salon - on charge
    • Games Zone
    • Books/Magazines
    • Meditation Room
    • Shops (on site)
    • Parking Facilities Available
    • Wheelchairs available
    • Poolside Bar
    • Internet Access
    • Badminttion Court
    • Free WiFi Internet(Lobby)
    • Baby cot
    • Fax Machine
    • Library
    • Concierge
    • Wheelchair Accessibility - Room
    • 24 hour security
    • Business Center
    • Wake-up Call / Service
    • Reception
    • Coffee Shop / Cafe
    • Swimming Pool
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    3.8 / 513 Reviews
    3.8Service Quality
    3.4Food & Drinks
    3.7Value For Money
    Verified Guest 5 / 52017, 7 Sep

    very good property and service

    Did you find this review helpful?Yes ()Viewed 504 times
    Waterstones HotelManager replied in a month

    Thank you for allowing us to be of service to you. I am pleased to hear that you have had a memorable stay. At Waterstones Hotel Mumbai, our effort is to offer an unparalleled hospitality experience and create delightful moments for our guests whenever they choose to stay with us. I am glad to hear that you have enjoyed our facilities. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon.

    Verified Guest 2 / 52017, 7 Jul

    I was asked to wait in midnight as they did not update my booking in system even after 3 hours . Food quqlity is very bad no value for money

    Did you find this review helpful?Yes ()Viewed 983 times
    Waterstones HotelManager replied in 3 months

    We regret the inconvenience caused and assure you it is otherwise unlike the high service standards we endeavor to maintain. I assure you we will do everything we can to help. We do hope we have the opportunity of welcoming you back.

    Verified Guest 4 / 52017, 7 Jul

    Beautifully designed , every floor has different theme

    Did you find this review helpful?Yes ()Viewed 988 times
    Waterstones HotelManager replied in 3 months

    Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai.

    Verified Guest 1 / 52017, 16 May

    This is one of the worst hotel which i had ever stayed. No room service , odd structure of room, No shaving kit in room, No shoe polish, food quality was average, Bathroom fitting was average.........

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    Did you find this review helpful?Yes ()Viewed 993 times
    Waterstones HotelManager replied in 5 months

    We do apologise for the inconvenience you had to face during your stay. Rest assured, your comments have been taken very seriously and appropriate action has already been initiated to ensure that other guests are not inconvenienced. May we request you to consider these as an one off incidents, not reflective of our usual service standards. We do hope that you will give us another opportunity to serve you better, and look forward to welcome you back in the future.

    Verified Guest 1 / 52017, 23 Apr

    This hotel is making fool of peoples showing the pictures of its club at the time of booking but the club access is not available for all guests very very bad hospitality hotel

    Did you find this review helpful?Yes ()Viewed 984 times
    Waterstones HotelManager replied in 5 months

    Thank you for your valuable feedback. We would like to sincerely apologies for the inconvenience caused to you during your stay. The Waterstones Club entry is available on weekdays (Monday to Thursdays) on all rooms, however we also have premier category rooms that allow access to our club. We have made note of the concerns you have put across us and will share it with our management as well. However we are looking forward to welcoming you again.Thank you.

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