Z Luxury Residences29/1,opp iris park,next to military ground, juhu Mumbai India 400049View on Map
- 24 hour security
- Extra Bed (On Request)
- Extra Mattress (On Request)
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Hotel has good rooms and location. But the service processes/ hotel policies are too slack. Have visited this hotel twice and had issues both the times. Had stayed for 3 nights and had to change room+ More
Dear Mr. Sharma Firstly, we are thankful for your feedback on **we take it as a positive suggestion from your side, with regards to the incident of the room change we do apologize for the inconvenience cause to you during your last visit. As there were technical error in our A/C units. However we don't want this to show as an excuse to cover your inconvenience, but like to assure you that this issue will not occur again in the future. As we have taken appropriate action against the concern department As you had mention about the security deposit at our hotel, we have a policy of taking a security deposit of an X amount as per the duration of stay to cover your personal incidentals which is refunded back at the time of check out. Looking forward to serve you once again in the near future. Feel free to contact the under signed. with regards to any further Clarification
Dear Mr. Dhal, Thank you for your review. We look forward to welcome you back.
Horrible staff.. Not at all cooperative.. Akshay at the front desk was too Rude.....
Very good hotel. Spacious and modular rooms. Very courteous staff. Great service.
Dear Sir, Thank you for your valuable feedback. It is indeed motivating to learn that you had a wonderful experience at our hotel and you enjoyed the services.
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