Porter and Airport Assistance
INTRODUCTION
- This document is an electronic record in terms of the Information Technology Act, 2000 and Rules there under (as applicable). This electronic record is generated by a computer system and does not require any physical or digital signatures.
- The following terms and conditions shall be applicable to all the Customers for procuring certain “Airport Services” at Goibibo (India) Private Limited's (hereinafter referred to as “Goibibo”) website and/or mobile application, and such Airport Services ultimately are provided by Goibibo's third-party service providers.
- Please read the following terms and conditions carefully before procuring the aforesaid Airport Services. By procuring such services, you agree to be legally bound by these terms and conditions in its entirety (hereinafter referred to as the “Terms and Conditions”). If any user does not agree to any of the Terms and Conditions, such user is advised not to procure the Airport Services.
- Goibibo reserves the right to modify these Terms and Conditions at any time, without issuing any notice whatsoever.
- If Goibibo modifies these Terms and Conditions, the latest revised version of the Terms and Conditions shall be effective and binding on the Customers from the time of its posting on the website of Goibibo. The Customers are therefore advised to check the Goibibo's website and or the mobile application regularly for any update(s) or amendment(s) made to these Terms and Conditions. The user's continued purchase of the Airport Services will constitute the user's acceptance of the latest revised Terms and Conditions.
- For the purposes of these Terms and Conditions, wherever the context so requires “you”, “your”, “user” and “Customer” shall mean any natural person who being an eligible user has procured the Airport Services.
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Further, by procuring the Airport Services on Goibibo's website and/or mobile application:
- The user warrants the accuracy, truthfulness and currency of all information that may have been submitted by the user; or
- The user agrees that he or she is procuring the Airport Services as an independent party and nothing herein establishes an employer-employee relationship between the user and Goibibo and the user is acting voluntarily, using its own time and resources to procure the Airport Services , solely at the user's own risk; and
- The user warrants that prior to procuring the Airport Services , it shall be deemed that the user has read, understood and has agreed to be bound by the Terms and Conditions herein.
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Failure of Goibibo to enforce any of the provisions of the Terms and Conditions at any instance shall not be deemed to be a waiver of the Terms and Conditions and shall not give rise to any claim by any third party or user. The Customers understand that the Goibibo may suspend, block, modify or terminate the Airport Services at any stage where it is found that
- user’s use of the Airport Services is not bona fide;
- the user has breached these Terms and Conditions.
- user commits fraud while procuring the Airport Services. The decision of Goibibo shall at all times be binding and final.
AIRPORT SERVICES
The Customers can inter-alia book Airport Services on Goibibo's website and/or mobile application, such as meet and greet, porter, lounge access, buggy-transfer, wheelchair, etc. Following are the details of the Airport Services that will be offered on Goibibo’s website and/or mobile application:
- Meet and greet - A meet and greet service in an airport involves a designated individual of the third-party service provider who welcome arriving passengers at the airport, and providing any necessary guidance or support to the Customers throughout the boarding process at the airport.
- Porter - Porter service in an airport involves assisting travelers with their luggage, facilitating smooth transitions between arrival areas and transportation facilities.
- Lounge Access - Lounge access in an airport provides passengers with exclusive areas equipped with amenities such as comfortable seating and refreshments.
- Buggy-transfer - Buggy-transfer in an airport involves providing passengers with transportation via buggy to facilitate swift movement within the terminal.
- Wheelchair - A wheelchair in an airport provides mobility assistance for passengers in navigating through the terminal.
GENERAL TERMS AND CONDITIONS
- The customers will be contacted by the third-party service provider (4 hours before International Departure) and (2-3 hours before a Domestic Departure) before the scheduled service time and third-party service provider will inform the customer about the meeting point at the airport to meet the third party service provider’s representative for availing the services.
- The third-party service provider’s service agent will hold a placard with the customer's name at the allotted arrival gate at the airport. The Customers will have to identify themselves at the arrival gate/designated area at the airport to the service agent holding the placard.
- If the third-party service provider is not able to fulfil the service, the booking will not get confirmed and the same will be communicated to the customer & the amount will be refunded to the customer by the third-party service provider directly.
- Any children or child travelling and availing the Airport Services below the age of 12 years shall be accompanied by an adult.
- The product fee/charge paid by the customers for obtaining Airport Services is non-refundable by Goibibo under any circumstance.
- For any service related deficiency, any cancellation and/or rescheduling of Airport Services, the Customer will have to directly contact the third-party service provider and pay the applicable charges to third-party service providers and/or for settlement of the applicable refund amounts. Goibibo shall not facilitate or process cancellation and rescheduling requests of the Customers for the booked Airport Services.
- In the event of any misuse or abuse of the Airport Services by the customers, Goibibo reserves the right to deny the provision of the Airport Services or cancel the booking of the customers. Goibibo shall not refund the booking amounts in the aforesaid circumstance.
- Goibibo is just acting as a facilitator for providing third-party Airport Services to the Customers on Goibibo’s website and mobile application, and to book the Airport Services, along with these Terms & Conditions, the Customers shall adhere to the terms and conditions set forth by the third-party service providers applicable on Airport Services. Customers are directly responsible for understanding and complying with the terms of service and product policies applicable to the Airport Services purchased by the Customers.
- Customers agree to indemnify and hold Goibibo harmless against any losses, damages, liabilities, or expenses arising out of or in connection with the use of Airport Services.
- Goibibo will offer the Airport Services on its website and mobile application on an “as-is” basis, as per the inventory/service related data and information provided to Goibibo by the third-party service providers, and hereby makes no representation, guarantee, or warranty with respect to the quality of Airport Services ultimately provided by the third-party service providers.
- Goibibo shall not be liable and responsible for any delay, improper services provided by the third-party service provider, and shall not be liable for any injury, death, loss or damage caused by the act or default of the management or employees of third-party service provider available on site/airports, and/or for the use of the Airport Services by the customers.
- Goibibo shall not be liable shall have no responsibility for any loss or damages incurred by the Customers arising due to force majeure events, delays, weather conditions, government regulations, strikes, natural disasters, acts of terrorism, or disruptions in air travel, quarantine, pandemic, epidemic, or any other causes beyond its control, and due to any flight cancellations from the airlines, any product level changes from the third-party service providers. Any such losses, expenses and/or damages must be borne by the customers.
- Goibibo reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change/withdraw or vary all of these terms and conditions or to replace, wholly or in part, this Airport Services/ contest by another Airport Services, whether similar to this Airport Services/ contest or not, or to extend or withdraw it altogether.
- The customer may approach and intimate Goibibo for any customer support required in relation to the deficiency in Airport Services provided by the third-party service provider, however Goibibo will not be liable for any deficiency of services attributable to the third-party service providers.
- Goibibo shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Airport Services. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of Goibibo in connection to the Airport Services procured by the customers shall exceed the amount of the booking value/transaction amount of the Airport Service purchased by the Customer.
- Goibibo may suspend or terminate these terms and conditions and/or stop offering the Airport Services on its website and mobile applications at any time and for any reason at its sole discretion.
- For any card related claims, the Customer shall approach the relevant bank and Goibibo shall not entertain any such claims.
- For the purpose of booking of the Airport Services, the Customer gives Goibibo permission to use Customer’s name, personal information, and any other personal identifier details or information shared by the Customer’s for booking fulfillment, to promote the Airport Services or Goibibo’s brand name or services.
- In the event of any misuse or abuse of the Airport Services by the Customer, Goibibo reserves the right to deny the Airport Services to the customer or cancel the booking at its sole discretion.
- All disputes arising out of or in connection with the purchase or benefits of Airport Services are subject to exclusive jurisdiction of the courts in Gurugram, Haryana only.
- All other terms and conditions provided in the Terms of Use, the User Agreement and the Privacy Policy as available on Goibibo’s website and mobile application will be applicable to the Airport Services. The Terms of Use, User Agreement and Privacy Policy are available on the Goibibo website (www.goibibo.com).