Frequently Asked Questions
Porter and Airport Assistance
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About Meet & Greet Service
1. Cordial Welcome
Our representative will meet you at the designated spot to welcome you.
2. Luggage Check-in Assistance
He/She will assist you at the check-in counter with your baggage.
3. Guidance for Security Check-in
He/She will guide you through the security check-in process.
4. Boarding Support
He/She will ensure a smooth and hassle-free boarding experience.
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Booking Process
How do I purchase airport services?
A: Airport services can be purchased while booking your flight on the Goibibo app or website. These will appear as add-ons during the checkout process.
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Refund Process
Are airport services refundable?
A: No, airport services purchased on Goibibo are non-refundable.
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What to expect
Whom shall I contact on the day of travel?
A: Customers will receive a message with the service representative's contact details on the day of travel. The representative will also call to coordinate the meeting point and time at the airport.
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Amendments
What happens if my flight changes?
A: Rescheduling is managed directly by the service provider. Please contact them at the earliest if your flight changes to check if your airport service booking can be adjusted.
Are airport services transferable?
A: No, airport services purchased on Goibibo are non-transferable and can only be availed by the booked passenger(s).
Whom do I contact if I have questions about the service itself?
A: For any queries related to the inclusions or details of the service, please reach out to the service provider directly.
Lounge Services
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Booking Process
How do I purchase Airport Lounge services?
A: Airport Lounge services can be purchased while booking your flight on the Goibibo app or website. These will be available as optional add-ons during checkout.
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Refund Process
Are Airport Lounge services refundable?
A: No, Airport Lounge services purchased through Goibibo are non-refundable and non-transferable.
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What to expect
How do I access the Lounge Service after purchase?
A: Once you purchase the service, you will receive an email with a QR code. To access the lounge, present this QR code (printed or on your mobile device), along with your boarding pass and a valid ID, at the lounge reception. The lounge staff will scan and verify your details before granting access.
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Amendments
What happens if my flight is rescheduled?
A: The Lounge QR code will remain valid for up to 10 days from your original flight date. If your flight is rescheduled within this period, you can still access the lounge at the same airport.
Are airport lounge services transferable?
A: No, lounge services purchased through Goibibo are non-transferable. Access is restricted to the passenger(s) who booked the service.
Whom do I contact if I have questions about the service itself?
A: For any queries regarding the lounge facilities or inclusions, please get in touch with the service provider. They will be your primary point of contact.
