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Terms & Conditions
- Upto 35% off (max Rs 30,000) on base rate (pre-tax) of select International hotel.
- To avail the offer, correct promotional code GOINTH should be applied in the promo code field before payment.
- No minimum Booking amount to avail this discount
- Use 100% of your Credit or Gocash+ (up to the maximum discount limit)
- Maximum discount allowed (including instant and wallet discounts) on a hotel transaction is 60% of pre-tax Base rate
- Maximum discount limits may vary across international hotels or cities
- Offer valid only on International Hotel Bookings made on Pre-Pay / Book Now mode
- Offer NOT valid on International Hotel Bookings made on Pay At Hotel mode
- This offer is a limited period offer and Goibibo management holds the right to withdraw the offer at any time without any prior notice
- Offer can be used only 3 times using the same mail id or mobile no in a month
- Offer valid only for logged in users on website and mobile app
- This offer cannot be clubbed with any other promotional discount or exchanged in cash
- The customer is not entitled to get any refund in case of his/her inability to check-in.
- Offer is not applicable for travel agents. If found then Goibibo reserves the right to cancel the booking and refund after adjusting the cancellation charges
- All other regular Terms and Conditions as listed on Goibibo.com applicable
- As a customer delight feature, Goibibo has introduced the 'Go Time Promise' for International Hotels that are Gostay Certified. Under the 'Go Time Promise' feature, Goibibo will provide a resolution for all the queries raised on Gostay Hotels within 29 minutes ("GoTime"). In case Goibibo fails to meet the GoTime Promise timeline of resolution in 29 minutes, the customer will receive a Gopass worth INR 3000 for 1st hour of Delay and post that for every subsequent delay of 6 hours a Gopass worth 3000 will be issued for a booking.
- Applicable only for Gostay Certified International Hotels
- Applicable only for the Hotels booked to travel outside the territory of India.
- Refund GoTime processing shall start post successful cancellation of booking in Goibibo.For other Booking queries apart from refund, GoTime shall start from acknowledgement of the issue by Goibibo and end with successful resolution.
- For Refund Gotime, resolution would be considered as soon as the refund is successfully processed from Goibibo’ s end
- For Non Refundable Bookings, Resolution will depend on the discretion of the Hotel which will be taken as the final resolution for the query raised.
- Company’s decision with regard to the calculation of GoTime and in case of delay and issuance of Gopass, shall be final, binding and undisputable.
- Gopass/es issued in case of delay in meeting GoTime Promise by Goibibo per Booking shall not exceed the value of the Booking.
- Gopass can be used only on selected International Hotels.
- Company reserves the right to discontinue GoTime Promise at any time without assigning any reason whatsoever.
- The reflection of the refund amount in customer’s bank account shall be subject to the customer's bank’s policy for refund cases.
- Multiple Gopass Code might be issued per booking depending upon the value of Gopass to be issued as per delay in resolution given.
- 1 Gopass can be used only once to book on Goibibo on selected International Hotel.
- In case 1 Gopass issued is not utilized completely in a single booking, the remaining amount in Gopass will be forfeited and cannot be utilized for any further booking
- For Cancellation scenario Cancellation of booking after due date.
- If the refund amount against cancellation of a booking sums up to zero or less;
- Refund arising out of amendment in a booking
- Pay at Hotel bookings.
- The ‘Go Stay Hotel Booking Protection’ (“Offer”) is applicable only on select participating hotels. Please check the ‘Go Stay’ certification tag on the hotel page prior to making the booking.
- The Go Stay Protection is to protect customers booking through Goibibo by ensuring that the participating Go Stay Certified hotels fulfill the below:
- Free Wifi: The hotelier should not charge for the basic Wifi service. Furthermore speed of the Wifi can vary and the hotelier & Goibibo cannot be penalized for the same.
- Minimum 1 Indian Item in breakfast: The hotel should have a minimum 1 Indian item in breakfast. The item can belong to any part of India, such as North India (Item: Parathas), South India (Item: Dosa, Idli) etc, this is at the discretion of the hotel.
- The ‘Go Stay Protection’ will only be applicable for customers who have checked-in at the hotel.
- Participating Go Stay Certified hotels are committed to deliver the promised services to the customers booking through Goibibo and have voluntarily agreed with Goibibo to participate in this joint initiative for customer protection.
- The participating Go Stay Certified hotels are solely responsible for the content, design, delivery quality or quantity of their offered services directly to the customers booking hotel rooms. This protection should never be understood to treat Goibibo as responsible for the content, design, delivery, quality or quantity of services promised/offered by the participating Go Stay Certified hotels. This is not a guarantee by Goibibo to render the services promised by Go Stay Certified hotels or even to amend the composition of the offer by certified hotels.
- The room rent will be reimbursed only in cases where the participating hotel is not able to resolve customer issue during stay of the customer subject to the fulfillment of the following conditions:
- Customer made an online booking and checked in at these hotels through Goibibo website, mobile website, android or IOS app,
- Customer raised the claim latest within 48 hours post checkout,
- Customer provided ample proof of the issue for instance at least 3 pictures related to issue covered under guarantee and description needs to be provided by the customer, and
- The rectification of the issue was not outside control of Go Stay Certified hotel or not due to Force Majeure Event.
- The Go Stay Booking Protection would not be triggered where:
- Wi- fi is provided irrespective of speed of wi-fi & area applicability
- Unclean (Dirty) room image is not submitted as proof
- The Indian item provided was not of the choice of the guest
- In case of multiple hotel room bookings, protection is valid for the room for which issue was raised. Also refund, only if eligible under this protection, will be for that particular room only in respect of which the claim was raised by the customer and not for the entire booking.
- This protection will not be valid if the claim is resolved with mutual agreement between hotel and customer.
- This protection is NOT APPLICABLE on hourly booking, domestic hotel bookings, pay at hotel booking and bookings with hotels not certified as Go Stays hotels.
- Travel agents, by occupation, are barred from making bookings for their customers and Goibibo reserves the right to deny the offer against such bookings or to cancel such bookings.
- Goibibo reserves the right, without notice or liability and without assigning any reasons whatsoever, to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this Offer by another Offer, whether similar to this Offer or not, or to withdraw it altogether at any point in time by providing appropriate notice.
- All decisions with respect to the Offer shall be at the discretion of Goibibo and the same shall be final, binding and non-contestable.
- The terms and conditions shall be governed by the laws of India. Any dispute arising out of or in relation to this offer shall be subject to the exclusive jurisdiction of competent courts in New Delhi.
- The maximum liability of Goibibo in the event of any claim arising out of this offer shall not exceed the amount under the underlying transaction paid by the customer.
- Goibibo shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Offer.
- All other regular terms and conditions as listed on Goibibo.com applicable
What do you get?:
What do you get?:
Other Terms & Conditions:
GoTime Promise Details:
GoTime Promise: Eligibility and other terms:
GoTime Promise shall not be applicable in the following cases:
Company powers to add to the list of exceptions where Gopass compensations are exempt.