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Guidelines for Questions and Answers

The QnA feature aims to make interaction between customers, hoteliers and the travel community easier and faster. It lets anyone ask questions about a hotel or a city and get useful answers from customers who have stayed earlier, hoteliers themselves and the community in general.
  • All questions and answers go through a moderation process before they are approved and published. Goibibo reserves the right to reject any question or answer that does not abide by the company policy.
Question Guidelines:
  • Questions should be asked to obtain information that can be used to book a property or know about a place.
  • Questions should not contain content for promotion or marketing purposes.
  • Questions should not be directed to specific users and should be asked in general.
  • The QnA platform should be used to ask and answer questions related to hotels and destinations. For writing a review, please use “Write a Review” tab on the app.
  • Questions should be complete sentences and end with a question mark.
Answer Guidelines:
  • Answers must be written with the intention of helping prospective customers and the community.
  • Answers should not be copied and pasted without proper attribution. However, self-promotional links and sharing contact information is prohibited.
  • Images should be posted to make the answers more helpful. Images with nudity will not be approved.
  • Answers should be honest, truthful and with updated information.
  • QnA is not a forum. Follow-up questions should not be asked in the answers slot.
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