Amenities at Cinnamon Citadel Kandy

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Guest Reviews & Rating for Cinnamon Citadel Kandy

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4/5

0 Ratings

0 Reviews

What our guests say?

  • good room (16)
  • friendly staff (16)
  • nice place (15)
  • nice view (10)
  • + 7 more
(Stayed 21 Nov, 2021)

17 Reviews Written

5/5
very good place. bathroom is small. excellent food. old property. TV was not functioning properly. delayed responses from the reception
AG
(Stayed 30 Jan, 2020)

Couple Traveller | 6 Reviews Written

4/5
It was a really beautiful property. Food was good. Rooms were great,nice and tidy. But only if they taught their bell boys how to behave. Nice and amazing property with beautiful views of river. Romantic getaway kind of vibes
(Stayed 10 Feb, 2020)

9 Reviews Written

5/5
Its a pretty hotel with great location. Staffs are so humble and kind. Spacious room. And the view is mesmerizing😍😍

Manager replied in 21 hours

Dear Mrs.Alisha, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pl ...more

KB
(Stayed 2 Jan, 2020)

Family Traveller | 4 Reviews Written

5/5
We had a very good stay in Cinammon Citadel Hotel Kandy. Staff was helpful, rooms were super clean, with a nice river view from the balcony. Breakfast had a good spread. Beautiful Christmas decorations made it look even better.
AV
(Stayed 21 Feb, 2020)

4 Reviews Written

5/5
Loved the stay Perfect hotel Great rooms Great service Enjoyed the buffets
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Location of Cinnamon Citadel Kandy

The property has a location score of4.6/5

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Transit
  • Kandy Airport (KDZ-Polgolla Reservoir)
    3.1km

    Airport

  • Others
  • Udawatta Kele Sanctuary
    3.8km

  • Kandy
    3.9km

  • About Cinnamon Citadel Kandy

    Overview
    Cinnamon Citadel Kandy is a great choice for travellers looking for a 4 star hotel in Kandy. It is located in Mapanawathura. This Hotel stands out as one of the highly recommended hotel in Kandy and is recommended by 95% of our guests. Hotel is rated 4.6 out of 5, which is considered as Excellent. The property enjoys a great location advantage and provides easy and fast connectivity to the major transit points of the city. A popular transit point from the hotel is Kandy Airport (KDZ-Polgolla Reservoir) (3.1 kms).

    From all the 4 Star hotels in Kandy, Cinnamon Citadel Kandy is very much popular among the tourists. A smooth check-in/check-out process, flexible policies and friendly management garner great customer satisfaction for this property. The Hotel has standard Check-In time as 02:00 PM and Check-Out time as 12:00 PM.

    What our guests think
    Good rooms, good service quality, nice property, nice view and good food are some highly appreciated and talked about aspects of the property. With an overall rating of 4.6 out of 5 (102 Ratings), the property is rated very good by 71% of the guests, 19% have rated it good, 3% have rated it average and 7% have rated it as bad. Also, we recommend that guests must go through traveller reviews and ratings posted by fellow travellers on the Goibibo platform to ensure that Cinnamon Citadel Kandy is best suited for them. For more detailed information about this hotel, you can check the Questions & Answers section as well on Goibibo. There you can find the answers of the questions asked by some of our users about this property.

    You can find numerous hotels in Kandy under different categories and Cinnamon Citadel Kandy is one the best hotel under its category.
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    Read Popular Review of Cinnamon Citadel Kandy, Kandy

    • Sugandhi Nagraj
      5/5

      I Can just say one thing that this is a super property on the banks of Mahavali river .It has a beautiful.pool.n.the rooms.are chic clean. Its a value for the money.Although when our driver was driving us we were little afraid as its a bit inside from.the main city say about 4 km.but when we reached this.location we said really the reviews were worth it. we had a warm.welcome although with us arrived a big group.may be of 40 people stil the staff was so coerteous they immeditely took.our luguage offered us cold.towel to freshen up.offered us 3 varieties of drink.as an option. The staff is so.welcoming.n.cheerful and always smiling.The best part is.they also care for the drivers and have an accomodation for.them.Ahh。forgot.to mention about the breakfast menu..wide .spread of.menu to.choose.right from.fruits..live cooking to breads pasteries.and.srilankan.cousine. I.bet.on.it.its.a.beyond.value for.money.Am Definately going.tp.suggest this.place to.my.friends.way.back.in.India Location near the bank of river.good spread of food music to add on in the evening.Most important the ever sming staff.

    • Yogesh Bhandari
      5/5

      The perfect place to stay in Kandy. The location, the ambiance ,food ,service everything is at par. On arrival we were greeted warmly and given welcome drink. Live music was going on when we checked in around evening. Cinnamon Citadel Kandy lobby is beautifully decorated. The Mahaweli river is flowing around and one could easily enjoy the view of river flowing in between forest. It had all the facilities you want be it gym , pool ,play area. The rooms and washroom are spacious and clean. The interior of the rooms are in wooden and gives a touch of hills. The buffet is wide spread. The food is delicious and the service is great. All the staff is courteous and helpful. They always have a smile on their face and ready to help you. We had one night stay here but wish we could have stayed longer. Would definitely recommend anyone visiting kandy to stay here.

    • Ritesh Bengani
      4/5

      Cinnamon Citadel Kandy is a 4 star hotel, so you get all the facilities of a 4 star hotel, but its location is quite inside. But the view you get from Cinnamon Citadel Kandy is nice. Less staffs available compared to the number of rooms it has. The rooms are nice. But the way towards your balcony has just a glass gate, which might seem unsafe in a hilly region. We booked a deluxe room. But due to full occupancy we did not get a good view room. So the staff themselves shifted us to superior quality room, which were even better and big size.

    • Paarth Mahajan
      4/5

      A very nice place to stay...very beautiful location. Courteous and friendly staff ....the town is 5 km away from Cinnamon Citadel Kandy you need to take a tuk tuk and go which takes around 300LKR one side...you dont get options of indian cuisine and there is no indian food in the breakfast buffet...so its diificult for the indians who need indian food The indian food is the only issue Rest Everything is great... Had a comfortable and relaxing stay

    • Chitrang Apshankar
      5/5

      Cinnamon is a brand in Sri Lanka and no doubt they are maintaining there standards in Kandy as well. A bit out of city, however perfect picturesque location, courteous staff and spacious rooms is what they have in store. Room interiors were good with garden and river view from the balcony. Breakfast was also good with lots of options. They also have pool side Cafe and bar so you can relax in the evening and enjoy the drinks and the view.

    • Heena Vaidya
      5/5

      Situated on the outskirts of Kandy, it is located in serenity far from the hustle and bustle of the town. The moment you enter u r welcomed with the authentic cinnamon fragrance around u, true to its name. Clean, neat, spacious rooms with the breathtaking view of river Mahavelli. Beautiful ambience and good food and service, except the wifi speed which can be improved.

    • Kunal Basu
      5/5

      We had a very good stay in Cinammon Citadel Hotel Kandy. Staff was helpful, rooms were super clean, with a nice river view from the balcony. Breakfast had a good spread. Beautiful Christmas decorations made it look even better.

    • Abhimanyu Gupta
      4/5

      It was a really beautiful property. Food was good. Rooms were great,nice and tidy. But only if they taught their bell boys how to behave. Nice and amazing property with beautiful views of river. Romantic getaway kind of vibes

    • Harish OSWAL
      5/5

      Excellent location , just as you want , in nature's bed ... excellent service ... nice swimming pool. spacious rooms and have superb boating service also ... overall a superb property.

    • Saurabh Sahani
      5/5

      Beautiful hotel, courteous staff, amazing view around Cinnamon Citadel Kandy property. Bar at the pool side is awesome Spacious room with sitout balcony Shortage of staff is a concern.

    • Priya Jain
      5/5

      well the property is really of top class, would want to visit them again. the pool is really nice and reception ppl are very helpful. thanks for the wonderful memories

    • SandeepGowda HonnenahalliKariyappagowda
      5/5

      Cinnamon citadel is a good hotel with bad rooms. Rooms were not upto the expectation and the staff were not concerned. In brief, a decent stay

    • Satya Gopal Mohanty
      5/5

      very good place. bathroom is small. excellent food. old property. TV was not functioning properly. delayed responses from the reception

    • Rakesh Chawla
      5/5

      Fantabulous, very helpful staff, beautiful location, excellent hospitality, amazing food, Kandy's best resort, would love to visit again

    • Umesh Sharma
      5/5

      Hotel is very good, have amazing views, offers chargeable Boat Ride in the longest River of Sri Lanka, Staff is polite and helpful.

    • supriya dedgaonkar
      5/5

      Huge rooms with a great view of swimming pool and backwaters. Rooms are clean and breakfast and dinner buffet is great

    • basant naik
      5/5

      Its a pretty hotel with great location. Staffs are so humble and kind. Spacious room. And the view is mesmerizing😍😍

    • ankit sipani
      5/5

      the property was good with all emenities packed rooms...the breakfast was excellent with lots of vegetarian options..

    • Ananda ArulPrakasam
      5/5

      Excellent property with great srilankan breakfast. The manager extended the pool time till 11 PM on request😄

    • Deepa Chouta
      4/5

      Good property..rooms were good ... washroom was good could be cleaner a bit. Had wonderful and relax stay.