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The Excelsior Hotel & SPA Baku, located in Narimanov, Baku, offers top facilities including a kids' swimming pool, kids' meals, and a kids' play area. The hotel is conveniently situated 21.40 km from Heydar Aliyev Airport, 5.20 km from Maiden Tower, and 3.60 km from Extra Night Club. Guests can enjoy room amenities such as a bathtub, balcony, spa tub, sofa, and minibar. The hotel also provides a variety of food options including kids' meals, a restaurant, cafe, coffee shop, and barbeque.
This hotel is highly praised for its exceptional location, with a near-perfect user rating of 4.5 out of 5. Guests have also appreciated the service quality, giving it a solid 4.0 out of 5 rating. Despite some areas for improvement, the overall user rating stands at 2.6 out of 5, indicating a generally positive experience. In terms of value for money, the hotel received a rating of 1.0 out of 5, suggesting that guests may find it slightly expensive. However, the cleanliness rating of 3.0 out of 5 shows that efforts are being made to maintain a satisfactory level of hygiene. With a mix of high and moderate ratings, this hotel offers a decent stay experience overall.
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5 Ratings
women Traveller | 1 Reviews Written
group Traveller | 1 Reviews Written
Check-in Time: 3 PM Check-out Time: 12 PM
Excelsior Hotel, 2 Heydar Aliyev Ave, Baku 1154, Azerbaijan
worst experience in my life. we have been staying for 7 days in azerbaijan and this was our most expensive hotel yet their services were worst.1. they charge you extra while checking out which is not included in the booking.2 random calls in room at 1 am.3. we chose king deluxe room and the size of the room was smaller than a matchbox. with no ventilation very suffocating room.4. we asked for upgrade by paying the difference amount and they were charging us 160 mannat which was more than the original cost of the room.5. no helper for luggage in such a big hotel.6. no vegetarian options to eat.7. receptionist was also so rude when we were complaining about our issues and no solutions were given to us.8. no contact with the reception again and again we had to go down for everything.over all it was worst experience of my life.higly not recommended to anyone especially indians
Good location, big rooms. Worth the stay. Breakfast is good but they can keep more options, staff is very courteous.
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Distance From City Centre | km |
Nearby Airport | Heydar Aliyev International Airport |
Best Rated Hotel in Other Area of Baku | Istanbul Gold Hotel Baku |
Address | Excelsior Hotel, 2 Heydar Aliyev Ave, Baku 1154, Azerbaijan |
Check-out | 12 PM |
Check-in | 3 PM |
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