Arco Hotels and Resorts, Sonmarg

very bad experience, they follow unethical practice. It deeply saddens me to write this review due to an unfortunate experience at the esteemed Arco Hotels and Resorts, Sonmarg. This hotel provides ok services. However, my recent experience showed a darker side of their business practice that should be made known to future customers.Upon my stay, I discovered an unfortunate alliance between the hotel and some individuals posing as local villagers. They take advantage of the guests' ignorance by selling counterfeit products at grossly inflated prices, charging up to 6 times the actual value. They present these items as authentic, local merchandise, deceiving customers into believing they are supporting the local community. However, it appears they are merely middlemen profiteering off unsuspecting tourists.There is a strong implication that the hotel is not just turning a blind eye to these transactions but is likely receiving a commission from these sales, given their passivity and lack of intervention.As a disappointed guest, I urge Arco Hotels and Resorts to reconsider their approach. I also advise future customers to exercise caution when buying local products within the hotel premises. It is always good practice to validate the authenticity of the products and to compare prices before making a purchase.It is hoped that Arco Hotels and Resorts will address this issue swiftly to restore their credibility and the faith of their loyal customers. Allowing such malpractices is contrary to the hospitality industry's ethos of integrity and customer satisfaction, and it is hoped that such instances are not a part of Arco's enduring legacy.I urge all travellers to be vigilant about such practices, and I sincerely hope no one else has to experience the disappointment.

One of the best hotels in Sonmarg with highest level of hospitality. You feel valued. Special mention for Mr. Muzhaffar for making our stay super special with warm, polite and helpful behaviour. Food is very nice with clean kitchens and separate utensils for veg & non veg. My mother who is strictly veg and eat only in pure veg restaurants, had food here for two days. Ambience & Rooms: well decorated, centrally heated, decently size rooms (among the largest in Sonmarg) and as it's just below the mountains.. one feels like they are staying in snow. The outer garden is very nice and cozy. Location: Located next to the snow bike area and on the way to the glacier which makes it very convenient for residents

hotel manager - Dr. Syed was exceptionally warm. i have travelled to a lot of places around the globe, but this man took it too far. from the complimentary kahwa to the dinner menu, we could digest the hospitality after a while. The room is sooooo neat, so clean, such minimalistic contemporary decor with plush fittings. trust me - just stay for a day & you would get this review. note - book on goibibo with complimentary dinner as there is no other place which would serve a proper dinner. very plush very neat very clean very warm hospitality .. close to the forest treeline. loved every bit of our 24 hr stay

Though the hotel is unbranded, still it is better than any branded hotel of Sonmurg. The property and it's location is dam good and just renovated. It looks as good as new and fully loaded with all amenities. The whole staff is very helpful and cordial. The F&B manager Mr Muzaffar supervises the kitchen and service personally and keeps good rapport with the guests. Asif and his team remains always ready for the guests. The food is really tasty and ultimate. We a group of eight really enjoyed the stay at Sonmurg. I will always like to remember and recommend this hotel to all my friends.