Hotel Best Buy

1. We had initially booked a standard double room, and had requested for early check in, the response to which was 'OK", through the mail by the hotel. When we reached the hotel around 9 am they said we needed to pay an early check in fee (30% of the room tariff) and check in the triple deluxe room until our room was empty. However, since the triple deluxe room was empty we wished to take that room to which they instantly agreed and we paid for the same. To our surprise, just after the payment, they asked for an early chk in fee for the triple deluxe room now. We did not agree as we had already paid high for this alternative option, so we had to roam around the city, even after a long journey, instead of getting fresh in the 'empty' room till at least 10.30 am.2. After the chk in, we found mouse poops (realized later) on the double and single beds, to which we had no idea about what that was and after a request they simply reset the bedsheets. They said they had no idea about what that was.3. After a while i got a call from the reception explaining how we needed permission before having any professional service in our room, (i had booked a UC spa service) including Zomato, Swiggy etc, and did not let the professional girl in our room until she had to beg them.4. In the afternoon, while we were resting, a small mice climbed on the arm of my husband on the bed and we got up out of shock. When we asked for a room change, they said no room was empty, and when we asked for clean up they said, they had no idea, perhaps it had come from the hotel kitchen adjacent and it wont bite. We were utterly disappointed by now but had no choice but stay for the night. Although they took the key saying they will sort the problem out while we r out for some time in the evening. When we came back, we found the bed spread and sheets folded, dustbins cleaned. We personally bought napthalin balls and spreaded around the beds.5. Amenities- We got a single towel for a triple bed deluxe room, a dustbin without cover besides a working mini fridge, few empty glasses, cup boards, AC and geyser with no switch etc.6. The bathroom has poor drainage system, hence they have kept a wiper, that you use post ur bath each time, toilet seat will off as its tight and does not stay open. You have to hold it open each time you use, or it will fall close. If you dont hold it will rub your back by falling.7. Reception behaviour was totally unprofessional and rude. But we found the kitchen staff and housekeeping polite. 8. Breakfast was good and room service was prompt. Dinner is over priced and options are limited, its worth ordering from zomato.9. The location is good communication wise, as you have a rikshaw, taxi, tram, bus etc. very close to the hotel, but the neighbourhood is noisy and unclean.We are not totally against the hotel but a hotel is like a home away one needs when they visit so it must maintain some basic needs of any human being like cleanliness, accountability, compassion etc. But sadly people are getting blindly selfish and commercial. We would strongly not recommend the place !!

it's good for a night but not more. The people on the front desk behave as if guest are staying there for free. For a tata sky recharge it took them 3 hours. When i extended my stay then too no water was placed and when i gave them a call for the same they said you'll need to pay first. long story short: there are plenty of better options available if you dig deep. nothing much i want to discuss about

1) No lift service in the hotel , had to walk 3 flights of stairs 2) They had given our rooms to other parties and made us wait for more than an hour to give us another room. our room was booked beforehand and we came to the hotel after the checkout time. technically the room should have been ready for us 3) They had charged water bottles at Rs 30 which is higher than the usual

this hotel was found immediately in the city which is budget friendly as well as in the town. the best thing about this hotel is that staffs were very polite, friendly and caring. they took good care of their guest. i’m highly impressed and again i’ll book the same hotel on my next visit.