Best Western Plus Amritsar

Hotel location is good, middle of Queen's road so easy to locate. Service: We had only 1 day lunch and (3 days) complimentary breakfast at the hotel. Food quality is good. Rooms are very clean. I was booked for 2 standard rooms but both were upgraded to Delux rooms. Must compliment the reception staff and hotel management for the same. Hotel is good to stay for business and families including friends. Check in and check out was smooth and I did get a discount of 20% on food and beverages as promised on the booking voucher (Goibibo). Things that could be better: speed of food service could have been better. On all 3 days we had issues with TV as the message on cable (Airtel) always said due to bad weather channels cannot be seen or something similar. This when there was no rain / thunderstorms, rather all 3 days were sunny. We called the maintenance guys twice but they could not fix the issue and called cable guys, who again did not fix the issue for 3 days. Hotel management should look into these small issues.

I'm writing to express my extreme disappointment and frustration with my recent stay at the Best Western Amritsar hotel. The hotel's AC wasn't working, and despite being provided a table fan as a temporary solution, the issue persisted in all rooms. I spent 5-6 hours trying to find a suitable room, but none had a working AC. Due to the unbearable conditions and having an important educational project to work on, I was forced to leave the hotel at 10:30 PM on the same day and book another hotel, incurring double expenses. The hotel staff was non-cooperative, and as a single girl, it was distressing to have to leave the hotel at midnight without any resolution to my problem. The hotel also lacked basic amenities, including food. Please take strict action against the hotel and ensure that no other customer has to go through a similar experience. I request the team to initiate the full refund

Worst experience ever. This hotel is by no way a 4 star property, more of like a 1 star stay. Broken knobs, dirty bedsheets, hanger on fire hydrant, no laundry bags and when asked for one they said sorry they are finished. No one there at concierge to carry your luggage, dirty dustbins with no liners placed, fridge didn't work and the list goes on. Manager doesn't care about customer experience at all. Highly will not recommend this hotel to anyone. Better you save money and book some other nearby gurudwara sahib. Dont waste your hard earned money thinking it to be a good property and you will get some exceptional experience as all best western properties are individually owned and not managed by brand itself. Thats clearly mentioned in the lift. Especial note for manager there, if you can't keep the promises then please don't make them. You need to learn hospitality.

Very poor stay. House keeping not responding . Drinking water availability time is too long. WiFi not working. Towels not replaced . Had to ask for replacement . No dustbins in the room . Pathetic Stay . Check In took a lot of time despite rooms were available. Room cleanliness was pathetic. House Keeping not responding. Basic immensities like water, Tea Bags, Towels not replenished even after reminders. Overall pathetic stay. Not recommended. I booked because you gad give 4 Star Ratings but it does not deserve even 2 stars . Total waste of money . Please change your ratings as we trust you and book accordingly. No value for money .